Marriott International Bethesda , MD 20813
Posted 6 days ago
Job Number 24086625
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
If you're looking to build leading technology that enables the future of global travel while transforming your career - step out of the status quo and join Global Technology at Marriott International.
Reporting to the VP of User Experience & Design, the UX Sr. Director plays a critical role in driving industry-leading digital experiences across the full portfolio of Marriott International brands and channels. The ideal candidate must be experienced in advancing digital user experience strategy, research, and innovation in a digital commerce space.
This high energy and dynamic UX team seeks a seasoned UX leader to advance a thoughtful, strategic and systematic approach to driving digital experiences that deliver on both revenue conversion and emotional engagement, taking into account future vision and next gen capabilities. This role works closely with product managers and engineering colleagues to meet global needs across all customer segments, including business, leisure, member, non-member customer, group, all inclusive, etc.
This role is equal parts enterprise leadership, hands-on design strategy, process evangelist, collaborator, and mentor. On any given day, you may be guiding the team in optimizing experiences, refining processes for easier adoption, establishing new principles and overall guiding the team in optimizing for scalability, efficiency and consistency.
As an integral part of the UX leadership team, the Sr. Director:
Manages a growing team of direct reports, including internal associates and contractors
Provides oversight to achieve a cohesive user experience that fosters synergy between digital and physical experience
Proactively maintains a keen focus across product areas to ensure cohesiveness
Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)
Is adept at explaining complicated concepts through clear visuals to facilitate broad understanding and adoption
CANDIDATE PROFILE
You're who we're looking for if you:
Are passionate about digital user experience and put the customer at the forefront
Have experience with qualitative and quantitative research methods
Hands on experience establishing and advancing data-driven experience strategy across digital products
Love solving problems holistically across channels for a seamless experience
Value collaboration and partnering with product and engineering colleagues
Appreciate a culture of giving and receiving feedback
Education and Experience
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10+ years of relevant UX/product design experience, 5+ as a manager, with demonstrated leadership experience across platforms (web, app, service design, etc)
4-year undergraduate degree in a relevant discipline, or equivalent experience/certification
Demonstrated success in creating and advancing UX strategy for digital commerce products
Solid background/understanding of UX, user research, IA, design thinking methodology, and design operations; passion for DesignOps and how to build, scale, train, and refine teams, tools, and processes
Proven ability to lead and work with cross-functional teams
Ability to solve problems quickly, think creatively, and drive speed-to-market while optimizing outcomes
Thrives in a fast-paced environment, with the ability to simultaneously manage multiple projects and resources
Demonstrated success in managing large-scale, omni-channel digital platform design and development initiatives, ideally in the global digital commerce or travel space
Experience in Figma, with Agile / SAFE development methodologies preferred
CORE WORK ACTIVITIES
Demonstrating and Applying Discipline Knowledge:
Has experience creating/delivering data-driven experience strategy across platforms
Creates and directs execution across design, strategy, research, and IA workstreams
Fosters collaboration and innovation with multidisciplinary teams
Identifies and drives future opportunities by keeping up to date with human-centered design methodology, design trends and emerging tools & technologies
Thought leadership in providing recommendations based on research and industry best practices
Managing Work, Projects, and Policies
Provides accurate time estimates to complete work to feed project plans
Successfully manages multiple tracks of work and teams
Accepts critique and critiques work of others in a helpful and professional manner
Leadership & Management
Ability to manage multiple direct reports
Leads work done by both internal associates and external vendors
Attract, hire, develop, and retain top talent
Thinks and works at both the strategic and executional levels; sees both the "forest" and the "trees" and guides
teams accordingly
Additional Responsibilities
Works and leads independently with minimal supervision, but knows when issues should be escalated to manger
Develops relationships with members of other teams, and leverages those relationships to answer questions
Presents work with clarity and confidence; explains complex matters so that others can understand them
MANAGEMENT COMPETENCIES
Leadership
Managing Execution
Building Relationships
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
o Business Process and Analysis
o IT Business Management
o Basic Computer Skills
o Mathematical Reasoning
o Oral Comprehension
o Reading Comprehension
o Writing
California Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.
Colorado Applicants Only: The salary range for this position is $127,088.00 to $256,293.00 annually.
Hawaii Applicants Only: The salary range for this position is $153,776.00 to $281,923.00 annually.
New York Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.
Washington Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 28 days after the date of this posting, 5/17/2024.
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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International