Sr. UX Designer (Platform)

Flexential Glendale , CA 91206

Posted 2 months ago

LegalZoom is seeking a Senior User Experience Designer to build cutting edge, highly visual and interactive experiences on one of our innovation teams. You'll work closely with your cross-functional team to define, design, validate and deliver a product that is highly desirable and beautiful, but also simple to understand and use. As a dedicated senior member of the team, you will be responsible for the end-to-end customer experience for our internal tools and product experience team.

This is a great opportunity to impact millions of small business owners and personal consumers of legal services. The product experience team is responsible for what happens after a customer purchases, which means customer satisfaction and ease of use are our main measures of success. We also service internal tools and software, so you will work on a variety of projects depending on the needs.

What you'll do:

  • Design with a relentless pursuit towards simplicity, delight, innovation and measurable results while possessing a solid understanding of UX best practices and modern desktop and mobile interfaces.

  • Create a customer-centric experience that supports our users' behaviors, needs and goals using a strategic, data driven approach.

  • Apply design thinking to understand and solve for issues throughout the intellectual property lifecycle.

  • Quickly test your ideas in the lab and/or the wild and create rapid iterations based on results.

  • Brainstorm, storyboard, wireframe, and create low and high fidelity prototypes.

  • Perform in-depth analysis of how customers think, act, and feel pre and post-purchase and in each subsequent interaction.

  • Understand the brand personality and how it can support users' behaviors, needs, and goals.

  • Participate in the creation, evolution and validation of a beautiful flexible design system.

Requirements for consideration:

  • 5+ years working as a user experience designer, interaction designer, information architect, or similar UX-related role.

  • Advanced UX skills, including journey mapping, generative research, interactive prototyping, and usability testing.

  • Mobile, desktop, adaptive, responsive application design across platforms and devices.

  • Experience working iteratively in cross-functional, agile environments alongside a geographically diverse team.

  • Prototyping & wireframing tools: Sketch, Zeplin, InVision, Principle, etc.

  • Working knowledge of HTML + CSS and Javascript

  • Experience with Admin tools and Customer Dashboards preferred

  • Experience with creation and management of design systems.

  • Strong communication, organizational, and presentation skills.

  • Highly motivated self-starter with a great sense of humor.

Portfolio is required.

LegalZoom is an Equal Opportunity Employer, dedicated to diversity.

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Sr. UX Designer (Platform)