Sr. UX Designer

Liveperson, Inc. New York , NY 10007

Posted 3 months ago

Senior UX Designer

The Consumer Experiences team at LivePerson's NYC office is looking for a Senior UX Designer to join our cross-functional team. Conversational commerce is a competitive space, and we need a designer's help to think outside the box and go a step beyond the market standard.

You will work closely with our product team, from the ideation and iteration of design solutions to its pixel perfect delivery. We need you to be a passionate advocate for the user experience, following customer-centered design principles, while also balancing these against technical limitations and business needs.

Basic Qualifications

  • 5+ years of experience as a UX designer

  • Demonstrated ability to provide design support throughout product lifecycle, from concept ideation to delivery of pixel perfect designs.

  • Experience presenting to partners, stakeholders and senior management.

  • Excellent communication, presentation and interpersonal skills, including the ability to confidently communicate and defend design rationale clearly and persuasively.

  • Proficiency with a variety of design tools such as Sketch, Illustrator, Marvel, Axure or similar.

  • Experience performing, analyzing, and applying user research to aid in design solutions.

  • Strong practical knowledge in user-experience principles and user-centered design processes.

  • Can work collaborative with developers and product teams on tight timelines (sprints).

  • Bachelor's degree in digital design, graphic design, human-computer interaction (HCI), or equivalent professional experience as interactive/user experience designer.

Preferred Qualifications

  • Experience in applying best practices for information architecture, conversational UI, and content creation.

  • Experience in building interactive prototypes.

  • Experience in the area of conversational design, language understanding, voice-interface design, or interactive design is a plus.

  • Persistence, creativity, diplomacy, and a sense of humor.

About LivePerson

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.

We care about you.

LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.

You can read more about LivePerson and Our Principles here -

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

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