Sr. UX Designer

Liveperson, Inc. New York , NY 10007

Posted 3 months ago

Senior UX Designer

The Consumer Experiences team at LivePerson's NYC office is looking for a Senior UX Designer to join our cross-functional team. Conversational commerce is a competitive space, and we need a designer's help to think outside the box and go a step beyond the market standard.

You will work closely with our product team, from the ideation and iteration of design solutions to its pixel perfect delivery. We need you to be a passionate advocate for the user experience, following customer-centered design principles, while also balancing these against technical limitations and business needs.

Basic Qualifications

  • 5+ years of experience as a UX designer

  • Demonstrated ability to provide design support throughout product lifecycle, from concept ideation to delivery of pixel perfect designs.

  • Experience presenting to partners, stakeholders and senior management.

  • Excellent communication, presentation and interpersonal skills, including the ability to confidently communicate and defend design rationale clearly and persuasively.

  • Proficiency with a variety of design tools such as Sketch, Illustrator, Marvel, Axure or similar.

  • Experience performing, analyzing, and applying user research to aid in design solutions.

  • Strong practical knowledge in user-experience principles and user-centered design processes.

  • Can work collaborative with developers and product teams on tight timelines (sprints).

  • Bachelor's degree in digital design, graphic design, human-computer interaction (HCI), or equivalent professional experience as interactive/user experience designer.

Preferred Qualifications

  • Experience in applying best practices for information architecture, conversational UI, and content creation.

  • Experience in building interactive prototypes.

  • Experience in the area of conversational design, language understanding, voice-interface design, or interactive design is a plus.

  • Persistence, creativity, diplomacy, and a sense of humor.

About LivePerson

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.

We care about you.

LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr UX Designer

Time Warner, Inc.

Posted 2 weeks ago

VIEW JOBS 8/2/2019 12:00:00 AM 2019-10-31T00:00 Posting Job Description Our Story We are CNN. THE WORLD'S MOST ESSENTIAL AND ENGAGING SOURCE OF DIGITAL NEWS. We are in the midst of rapid transformation and need you to help us find the next generation of innovators, makers, and dreamers who will lead and drive our growth. We aim to make the world a better, more connected place. Join us! See what it's like to work at CNN! Follow us on Instagram, Twitter and Facebook The Job CNN Digital is hiring a Senior UX Designer! You will be a member of CNN's world-class Digital News Platform and Services team (DNPS), which is responsible for creating industry-leading storytelling tools. As a senior member of the DNPS product design team, you have the opportunity to re-imagine the content publishing platform that powers the connection between our journalists and our audiences. We are in the early stages of discovery for this new product, and you will have a lot of influence over the future of the tools. * You will drive early-stage user interviews, feature discovery, wireframes and usability testing. * You will collaborate with talented members of a cross-functional team made of product managers, engineers, and editorial partners to create efficient workflows and intuitive storytelling tools, while building a best-in-class platform. The Senior UX Designer will work out of our brand-new Hudson Yards location in Midtown West. The Daily * Create workflows, wireframes, design mockups and prototypes to effectively conceptualize product features. * Conduct regular user research sessions with editorial users. * Perform usability tests and draw insights to make informed recommendations. * Collaborate with Product, Tech and Delivery. * Play a role in shaping the future of CNN's publishing platform by collaborating with stakeholders and team members to brainstorm new features and functionalities. The Essentials * 5+ years' experience as an UX designer in Digital Media/Technology industries. * Proficiency in design tools such as Sketch, Adobe Creative Suite, Invision, Zeplin. * Experience with supporting a distributed team. * Ability to develop insightful and engaging presentations and other methods for communicating insights across multiple levels of the organization. * Demonstrated ability to partner with multiple internal and external stakeholders. * Ability to work in a fast-paced, dynamic and nimble environment which can pivot very quickly to reflect the changing needs of the company or industry. * Outstanding organizational, interpersonal and communication skills. * Strong work ethic, integrity and collaborative approach to work. * Enterprise application or platform experience preferred. * Bachelor's degree in UX design, interaction design, or equivalent professional experience. The Perks * Paid time off every year to volunteer * Access to well-being tools, resources, and freebies * 2018 Best Company for Working Mothers * 2018 Best Company for Dads * An in-house learning and development team to help shape and grow your career * Part of the WarnerMedia family of powerhouse brands Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Time Warner, Inc. New York NY

Sr. UX Designer

Liveperson, Inc.