Sr. UX Design Researcher

Outsource Consulting Services, Inc San Francisco , CA 94118

Posted 2 months ago

Seeking a local Sr. UX Design Researcher who can both inspire and influence innovative, practical, and relevant experiences in designing interfaces for an investment banking client. The client begun a complete overhaul of their digital banking web/mobile platform geared toward start-ups and emerging tech companies. The contract Sr. UX Design Researcher will help maintain a continuous feedback loop with their clients via the most effective research tool/methodology. Successful contractor must be able to create high standards for the visual expression of their work product; simple, intuitive interaction design, a lexicon that helps their clients understand complex banking concepts without all the bank speak.

The Sr. UX Design Researcher will be a core part of the design team partnering closely with product management to run design feedback sessions and usability studies, gather feedback from our client community and the broader community, with a focus on the end-to-end customer journey.

Key activities include:

  • Collaborating with cross-functional teams to design user studies, both formal and guerrilla

  • Document trends in the research for design, product, dev, and other stakeholders.

  • Create regular research readouts or presentations to communicate our research trends to internal stakeholders and collaborators

  • Contribute to prototype creation or concept exploration

  • Write discussion guides, moderator scripts, surveys and any other research artifacts as needed

  • Perform heuristic evaluations and competitive research

  • Facilitate co-design sessions and other style brainstorms

  • Be able to manage and mentor other researchers

  • Taking design findings to evolve designs, create Invision prototypes, create supporting design deliverables to help fuel brainstorm or design reviews


  • Familiarity with a variety of research methodologies and ability to apply the most appropriate one for the project's needs

  • Stellar presentation and communication skills to lead client sessions as well as share out research and analysis clearly and effectively across the organization

  • Extreme attention to detail, willingness to do "detective work" as needed

  • Solid understanding of interaction design patterns related to web and mobile design

  • Strong sense for user-centered design principles, careful attention to detail, and ability to see the bigger picture

  • Experience in collaborating with teams to understand and execute research goals

  • Experience using both quantitative and qualitative data to inform design decisions

  • Possess a strong eye for intuitive experiences

  • Experience translating research findings into design at varying levels of fidelity


  • Must have 5-7 years' experience as a design researcher for web and software projects with some experience with UX Design responsibilities

  • Deep proficiency in Invision or other prototyping tools used to fuel the process of making smart research happen

  • Solid Proficiency with PowerPoint

  • Light proficiency in some design tools such as Sketch or Photoshop

  • Experience and/or familiarity with current web/mobile technologies

  • Ability to prioritize and manage work in a fast- paced fluid environment

  • Experience with both consumer and business facing experiences a plus

  • Background in finance a plus

  • Degree in a design or research-related field, such as Human-Computer Interaction, Psychology, Web Design or other concentration preferred

  • Must have case studies to share that demonstrate experience with research (usability, surveys, other methodologies) for complex application experiences across mobile, desktop, and web

Additional Information:

We are unable to sponsor H1B Visa's and/or subcontract to Third Party Vendors. ONLY W2 contractors should apply. provides great benefits to our contractors: Access to Health Benefits (i.e. Healthcare, Vision, Dental) and Pre-tax Benefits (i.e. Commuter benefits, Flexible Spending Account (FSA), 401(k) Savings Plan, and Direct Deposit). is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. is a participant in the U.S. Federal E-Verify program. Women, minorities, disabled and veterans are encouraged to apply. Positions in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.

To learn more about, we welcome you to please visit our corporate website at Thank you for your interest in our jobs. We look forward to seeing your resume!

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior UX Researcher

Cruise Automation

Posted 4 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 We're the driverless car company. We believe in improving people's lives by making transportation safer, more accessible, and more convenient. We're building the world's most advanced software to fuel the driverless cars that safely connect people to the places, things, and experiences they care about. We seek and embrace diversity in all of its forms. We continuously push ourselves to think differently and take ownership wherever it's needed. This is a place for dreamers and doers to succeed. If you share our passion for achieving what some say is impossible, join us. About the team: The Product Design team at Cruise is a passionate multidisciplinary group of designers, researchers, and 3D artists driving the future of autonomous urban mobility. Their unique challenge is to introduce emerging AV technology to people's daily lives with the promise of saving lives, money, and time. With the support of General Motors, the team creates a holistic end-to-end experience of our autonomous ride-sharing platform—from the tools that train the AVs to the vehicle interiors of tomorrow. They seek to continue building a team of individuals as inclusive as the future we're creating, thoughtfully crafting everything from hardware and software to 3D and sound. About the role: Cruise is looking for a Senior UX Researcher to lead research efforts within our Product teams. The UX Research team focuses on experiences that serve Cruise's target customer as well as internal teams at Cruise. We work closely with designers and other cross-functional teams to provide insights that will lay the foundation for an AV ride-sharing experience. As a part of this team, you will have a critical role in shaping the Cruise experience and the impact it will have on the transportation and automotive industries that have shaped our way of living. Day-to-day responsibilities include: * Collaborate closely with other researchers, designers, product managers, and engineers to identify and prioritize opportunities where research can help improve a product decision or customer experience * Demonstrate a strong understanding of strengths and weakness of different research methods, including when and how to apply them during each product phase * Lead all aspects of a research project including: meet with stakeholders, scope projects, choose methodologies, create research plans, write discussion guides, lead interview sessions, synthesize findings into meaningful themes, and write actionable and impactful reports * Communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approach You may be a good fit if you have the following qualifications: * B.A./B.S. in Human Factors, HCI, Psychology, Computer Science, or Social Sciences, Anthropology, or equivalent * 5+ years experience conducting research related to highly interactive software, web applications and web information architecture * Track record of using foundational, formative, and evaluative research methods such as: usability studies (remote/in lab), card sorting, user task analysis, log analysis, interviews, ethnographic-style fieldwork, surveys, moderating group conversations, testing of early designs and prototypes, basic quantitative analyses, A/B testing * Experience designing multi-method studies * Ability to work independently with little direct supervision and take initiative to solve problems * Experience leading research projects that have had lasting impact on product and design decisions. Bonus Points * M.A./M.S. or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or other field emphasizing human behavior * Experience combining quantitative and quantitative research methodologies * Portfolio/website/presentation displaying previous work * Experience introducing new products to market Perks of being a Cruiser: While doing meaningful work is the best perk of all, we also offer the following programs and benefits to support the extraordinary humans who serve as the backbone in making our robot cars go: * The opportunity to solve difficult problems that have immediate and valuable real-world applications * Competitive salary and benefits including 401k Cruise matching program to help you meet your long-term financial goals * Medical / dental / vision, AD+D and Life * Paid parental leave so you can spend time with the newest addition(s) to your family's fleet * Health and Wellness reimbursement * Flexible vacation and 10 paid company holidays * State of the art equipment for your workstation * Healthy lunch, snacks, dinner Take a glimpse through the lens of a Cruiser on our LinkedIn Page GM Cruise LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, GM Cruise LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to applicable laws, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know. Privacy Statement Cruise Automation San Francisco CA

Sr. UX Design Researcher

Outsource Consulting Services, Inc