Sr. UW Services Assistant

Company Details

We are a global insurance provider offering property, casualty and professional insurance coverage for clients with technology exposure and technology firms worldwide.

Responsibilities

Supporting all phases of the underwriting process, including systems support. Provide operational support as needed to assure efficient operation of the underwriting team.

Specific Duties

• Handle rating, booking and issuing of large, complex new business and renewal accounts accurately and in a timely manner. Also handle endorsements and cancellations.

• Primary contact on key accounts. Provide timely and professional customer service to agents.

• Assist Team Leader in training new hires and developing new workflows.

• Test basic systems changes.

• Daily communication with Operations and Underwriting staff.

• Assume other duties as assigned.

Coverage Focus Duties

• Develop knowledge and expertise to be considered a Subject Matter Expert for one or more lines of business or workflow.

• Research coverage and form questions related to policy structure and system entry.

• Implement Peer Reviews and Quality Audits.

• Research and manage involved WC Criticisms.

Process Focus Duties

• Assume responsibilities as accounting and billing liaison.

• Manage BPM/Workload assignments.

• Develop knowledge and expertise to be considered a Subject Matter Expert for one or more process workflows (Deductible Billing, Accounting/Billing, Cancel/Rewrites, Reissued, etc.)

May perform other functions as assigned

Qualifications

• 3 years commercial insurance underwriting assistant experience.

• 3 years multi-line operations and rating experience.

• Knowledge of commercial coverages, endorsements, rules and regulations.

• Specialized skills in more or more lines or business.

• Strong attention to detail and organization skills.

• Excellent interpersonal, decision making and analytical skills required.

• Ability to work in a team environment.

• Excellent customer service skills.

• Excellent verbal and written skills.

Education

• High school diploma or equivalent

Additional Company Details

The Company is an equal employment opportunity employer We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements

Travel: None Responsibilities Supporting all phases of the underwriting process, including systems support. Provide operational support as needed to assure efficient operation of the underwriting team. Specific Duties

• Handle rating, booking and issuing of large, complex new business and renewal accounts accurately and in a timely manner. Also handle endorsements and cancellations.

• Primary contact on key accounts. Provide timely and professional customer service to agents.

• Assist Team Leader in training new hires and developing new workflows.

• Test basic systems changes.

• Daily communication with Operations and Underwriting staff.

• Assume other duties as assigned. Coverage Focus Duties

• Develop knowledge and expertise to be considered a Subject Matter Expert for one or more lines of business or workflow.

• Research coverage and form questions related to policy structure and system entry.

• Implement Peer Reviews and Quality Audits.

• Research and manage involved WC Criticisms. Process Focus Duties

• Assume responsibilities as accounting and billing liaison.

• Manage BPM/Workload assignments.

• Develop knowledge and expertise to be considered a Subject Matter Expert for one or more process workflows (Deductible Billing, Accounting/Billing, Cancel/Rewrites, Reissued, etc.) May perform other functions as assigned