Sr. User Trial Project Engineer

Position Summary

• Lead and manage overall User Trial testing for Samsung's unreleased products

• Ensure successful execution of multiple projects simultaneously

• Strategic planning and execution, identify and mitigate potential risks

• Meet market impact and product specification standards

• Collaborate with Client-side Project Management, R&D, and QA teams

• Gather project considerations and information for comprehensive project plans

• Review defects registered by end-users and facilitate communication with R&D

• Communicate high-priority risk defects/events to middle and upper management

• Coordinate with inter-departmental teams to track carrier and manufacturing schedules

• Coordinate User Trial project schedules and testing considerations.

Role and Responsibilities

• Communicate with Client-side Project Management, R&D, and QA team to gather project considerations and information used to create project plans

• Monitor and control with consideration to metrics and KPI, while demonstrating the ability to execute documented or new mitigations for events increasing risk to the project

• Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders

• Evaluate project acceptance based on market impact and product specification (Technical)

• Review defects registered by end-users and facilitate the communication between end-user and R&D

• Communicate high priority risk defects/events to middle and upper management

• Collaborate with inter-departmental teams to track carrier and manufacturing schedules to coordinate User Trial project schedules and testing considerations

• Allocate resources to different projects based on workload importance, etc.

• Ensure all project conditions and tasks have been met to completion by team or contracted resources and confirm project delivery through closing

• Create, distribute, and report User Experience or Defect related surveys based on high priority, targeted impacting end-user features to upper management

• Manage team resources allocated based on daily project status and forecasted workload expectations

• Coordinate with security team for any security related matters to prevent such incident from happening during UT Project period

• Plan and execute OTA deployments in an internal testing environment through device/system configuration of multiple internal and carrier specific systems.

• Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.

• Communicate with internal/external teams and end-users in professional manner to build and maintain excellent rapport.

• Determine course of action for the completion of objectives and tasks with limited instruction.

• [Quality Audit] Participate in examining key activities and output for each milestone.

• [Process improvement] Participate in evaluating and improving processes.

• [Quality index management] Collect data in order to discover a software quality index.

• [Failure case analysis] Collect data to analyze software failure types.

• Learns to use professional concepts. Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope. Follows standard practices and procedures

• Normally receives detailed instructions on all work

Skills and Qualifications

• Bachelor's Degree required from a 4-year accredited university (Information systems, Industrial Engineering, Consumer Behavior, Business Administration or related fields.)

• 3-5 years experiences in software testing for the mobile technology industry, user experience and or project management related fields.

• Advanced understanding of software testing methodologies. (Blackbox / Whitebox / Agile / Waterfall)

• ISTQB knowledge of best practices. (Certifications are a plus)

• Korean (business proficiency) and English (business proficiency) speaking/reading/writing ability. (preferred)

• Strong communication and leadership skills to guide and instruct team members effectively in a remote team environment.

• Self-starter with an objective view able to lead a team towards business objectives.

• Excellent understanding quality assurance and control testing tools and techniques in a black-box testing environment.

• In-depth experience with working in a customer/end-user facing role and facilitating the communication of feedback, policy, and procedure to an internal client base.

• Understand all relevant technologies in current market and evolving market place.

• Demonstrate English language competency in both written and oral communication modes for both internal and external communications.

• Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts.

• Exposed to situations where only broad and general guidelines for problem solving.

• Passion for learning and upkeep of evolving technologies. Having an in-depth understanding on how technology influences the development of culture and society.

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