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Sr. User Experience (Ux) Designer

Expired Job

Keybank National Association Washington , DC 20319

Posted 3 months ago

Job Description:


The KeyBank Financial Wellness team is looking for a User Experience Designer who loves working with cross-functional teams to identify solutions for a variety of client needs. You are passionate about user-centered design and have a knack for turning complex data into thoughtful and compelling products and services. You'll serve as the advocate for the client, pushing the product teams to create engaging experiences that will improve our client's financial lives.

This is a fast moving, high energy environment where the right individual can make a difference on the client experience. Designers on the Financial Wellness team are familiar with multiple design disciplines as well as the design language of how digital products work today. The primary measure of success for this role will be driven by increasing our client's financial wellness. If you have great design skills and want to help build meaningful products and services, we'd like to know more about you.


  • Create and present UX assets and behaviors using paper sketches, wireframes, task/workflows, or any format that effectively communicates your ideas

  • Approach design decisions as hypotheses, and leverage data to measure and learn how those decisions effect product outcomes

  • Design on-brand, end-to-end experiences for new and existing products

  • Build empathy and be an advocate for our clients by bringing user-centered design (UCD) process methods to digital solutions from concept to launch

  • Thrive in an agile work environment, including embracing iterative product development while maintaining a cohesive and holistic view of the overall design experience

  • Embrace the evangelization of design thinking, user research, and all related product design techniques within a growing design and technology organization

  • Make user of all user research and testing modalities from empathy interviews to design surveys throughout the design cycle in order to make design decisions based on user data

  • Work closely with development teams to ensure that design specifications are properly implemented

  • Develop and maintain detailed design documentation

  • Translate complex business requirements into storyboards, detailed user flows, wireframes, mockups, process flows and sitemaps to effectively conceptualize and communicate detailed interaction behaviors

  • Work in a highly collaborative environment with other designers, product managers, engineers and the employee experience team

  • Communicate effectively and partner with stakeholders across KeyBank to get the information needed to help inform designs

  • Participate in and facilitate ideation sessions with other team members


  • 5+ years in User Experience Design field

  • Portfolio of design work that demonstrates a thoughtful approach and attention to detail

  • Experience in creating wireframes, information architecture, storyboards, user flows, process flows and site maps

  • Significant experience throughout the entire product design lifecycle, from strategy and ideation through execution

  • Proficiency in Sketch, Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools

  • Ability to solve problems creatively and effectively

  • Up-to-date knowledge of current user experience patterns and practices, and a curious mindset about design and technology

  • Experience with or basic understanding of HTML, CSS and JavaScript for mock-ups and rapid prototyping

  • HTML, CSS and JavaScript for mock-ups and rapid prototyping

  • Ability to collaborate with front-end developers and engineers

  • Effective verbal and written communication skills

  • Detail oriented, organized, and multi-skilled in various aspects of design (design thinking, user research, information architecture, visual design, writing, and experience design)

  • A positive attitude, a sense of humor and a desire to build products for users

  • Willingness to give and accept constructive criticism


Client Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; anticipates, monitors and meets the needs of customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect

Analyzes Issues/Solves Problems: Analyzes problems, situations, and circumstances and their impacts on the business; integrates information from different sources to systemically evaluate alternatives and make effective decisions; weighs the costs, benefits, risks and chances for success in making a recommendation; draws accurate, useful conclusions from financial, business, and quantitative information; sees patterns and trends in complex data including noticing/questioning inconsistencies or discrepancies in data and uses the patterns to outline a path forward

Displays Organizational Savvy: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organizations, is sensitive to how people and organizations function and acts accordingly

Communication and Climate Setting: Effectively conveys information and expresses thoughts and facts; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts; establishes and maintains environment for open exchange of information and viewpoints, interacts with people openly and directly, proactively shares timely updates and information with relevant parties and expresses reactions and opinions without intimidating others

Initiative: Takes action beyond required or expected effort and proactively originates action rather than only responding to suggestions and direction from others; proactively seeks out and assesses opportunities that will further Community Bank's mission

Time Management/Priority Setting: Uses time effectively and efficiently; concentrates efforts on the more important priorities quickly zeros in on the critical few and puts the trivial many aside; gets more done in less time than others; can attend to a broader range of activities; eliminates roadblocks; creates focus


Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $92.9 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,335 ATMs; telephone banking centers ; and a website,, that provides account access and financial products 24 hours a day


Key Community Bank serves individuals and small to mid-sized businesses through a footprint of over 1,000 branches, more than 1,300 ATMs, telephone banking centers, and robust online and mobile capabilities.


KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled

JobID: 31664BR

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Sr. User Experience (Ux) Designer

Expired Job

Keybank National Association