Sr. User Experience Researcher

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take a "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We're also so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

The Senior User Experience Researcher I leads the conceptualization and design of user experience research studies across Tandem's existing product portfolio and future product roadmap. Day-to-day, this role works closely with many cross-functional partners, including UX Design, Product Management, Technical Product Owners, Systems Engineering, Mechanical Engineering, Software Engineering, Regulatory, and Commercial Product Marketing in both the research planning phases as well as in the sharing of insights from executed studies. The Senior User Experience Researcher I is expected to use a variety of research methodologies in the design of studies and use storytelling to communicate research findings in an engaging and actionable way to cross-functional partners. This role will be a mix of in-office work at our HQ in Del Mar, CA and remote work. This position is expected to be in office 2 days per week with ideally at least one of those being Tuesday or Wednesday to overlap with other team members.

A Sr. User Experience Researcher at Tandem:

• Conducts the user experience research component of product development, with a particular focus on early generative UX research.

• Defines, plans, and conducts qualitative and quantitative research studies, documenting responses and results. Coordinates multi-site studies with outside vendors.

• Tells compelling user stories with data. Analyzes user research data and synthesizes the data into actionable insights and design recommendations.

• Determines user needs by conducting task-focused analyses.

• Works closely with the product and design teams to identify research goals and objectives and develop research plans accordingly.

• Acts as a departmental liaison for UX Research in cross-functional meetings.

• Collaborates with cross-functional teams to understand business questions, project requirements, and ensure final scoped project aligns with business and product goals.

• Communicates quantitative and qualitative data and user insights to various stakeholders in the organization including senior leadership.

• Supports lifecycle management of products from ideation, development, and commercialization for all Tandem products across different product portfolios; drives for innovation in all aspects of product development.

• Leads the creation of and maintaining user personas, user journey maps, and other user-centered design artifacts.

• Stays abreast of current technologies with the ability to incorporate them into the strategic direction of Tandem products.

• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

YOU'RE AWESOME AT:

• Strong methodological practice, with ability to design studies using the best method for the research questions at hand and explain why this method is best.

• Excellent study moderation skills, in one-on-one in-depth interviews and in focus groups

• Excellence in note taking and documentation during all phases of a study (i.e., from intake to design to sharing of insights).

• Excellent time and project management skills.

• Excellent verbal and written communication skills and flexibility to function in a fast paced and innovative environment.

• Experience with qualitative and quantitative research methods.

• Ability to diagnose problems and identify and implement appropriate solutions.

• Ability to communicate with and persuade others, at all levels of the organization, through effectively consolidating, evaluating, and presenting relevant data driven information.

• Ability to effectively use Microsoft Word, Excel, and PowerPoint for effective management reporting and presentation.

• Acts as a UX research champion and the voice of the patient across the entire organization.

YOU'LL NEED:

• Bachelor's degree in a related field or equivalent combination of education and applicable job experience.

• Master's degree in Psychology, Experimental Psychology or Human-Computer Interaction strongly preferred.

• 5 plus years of experience conducting user research.

• Experience working with common software tools in UX research (e.g., Morae, SPSS, Visio, Adobe Photoshop, MS Excel)

• 1 year medical device industry experience preferred.

• Understanding and/or significant experience with diabetes disease management preferred.

WHAT'S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $120,000 - $143,500 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts. You'll also receive 10 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match. Learn more about Tandem's benefits here!

YOU SHOULD KNOW:

Potential new employees must successfully complete a drug screen (excludes marijuana) and background check which includes criminal search, education certification and employment verification prior to hire.

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position, please share!

If you are applying for this job and live in California, please read Tandem's CCPA Notice: https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

#LI-Hybrid #LI-BC1

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.