Sr. Travel Implementations Agent (Mid-Office)

Whereto San Francisco , CA 94105

Posted 3 days ago

WhereTo is a San Francisco-based travel technology company that is building the business travel platform of the future.

As a Senior Travel Implementations Agent at WhereTo, you will collaborate with our product and engineering teams, while working closely with our fulfillment agency partners at Options Travel to build and support the markets next generation corporate travel platform. This is a unique role in the industry. You will have the opportunity to apply your experience with the Global Distribution System to emerging travel technologies, while acting as the primary point of contact for Global Service Delivery for all of WhereTo's clients.


  • Work with Product and Engineering teams to assist with troubleshooting and product development
  • Manage the GDS including ticketing, exchanges, cancellations, refund, ancillaries, profiles, etc.
  • Implement new accounts (i.e. PCC, fare filing testing, BAR setup, FOP, field mapping, etc.)
  • Be responsive to clients travel managers on complex issues
  • Configure the mid-office and analyze for task optimization & automation
  • Assist agent operations team lead, track weekly support metrics, maintain staffing schedules, etc.
  • Manage ADMs/ACMs
  • Manage billing issues
  • Contact Airlines & Providers for different issues


  • Strong proficiency with the Travelport GDS (Apollo and Galileo)
  • Strong proficiency with ticketing and exchanges
  • International Rate Desk experience is a plus
  • Familiarity with enterprise grade Corporate Booking Tools like Concur or GetThere
  • Desire to work with a remote agent team using collaboration tools like Slack, Microsoft Teams, and Google G Suite
  • Competency in Microsoft Excel


  • Competitive salary
  • An opportunity to get in at the beginning with equity upside
  • Medical, Dental, Vision, & FSA
  • Generous PTO
  • 401K
  • Gym Stipend
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
TTS NA ImplementationsTechnical Implementations Manager VP

Citigroup Inc.

Posted 1 week ago

VIEW JOBS 11/7/2019 12:00:00 AM 2020-02-05T00:00 The Tech & Net Build Sr Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities: * Overall end to end responsibility for the successful initiation, planning, design, implementation, monitoring and completion of technical integration solutions. Responsible for coordinating internet development initiatives. Applies understanding of high-volume self-service internet applications in the financial industry and associated multi-disciplinary domain knowledge (customer service, operations and marketing) to drive continual improvement in deployment processes. * Proactively assesses appropriate solutions and manages risks. Ensures timely escalation and mitigation of risks to avoid impact to project delivery. * Interfaces with clients, business partners, vendors and any other stakeholders driving internet initiatives. Communicates progress to management. * Ensures the best client implementation experience in all host to host projects by organizing all internal and external project related activities for a timely and smooth delivery. Resolves client concerns and escalates as appropriate. * Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Leverages metrics to evaluate performance and find optimization opportunities. * Performs other duties as assigned * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: * 6-10 years of experience * Technology or application/ systems experience. Results orientation – evidence of proactively driving projects to conclusion. Effective communication skills. Organizational and planning skills. Negotiation, decision making and problem solving skills. Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Good work ethic – willingness to take a "hands on" approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment Education: * Bachelors/University degree, Master's degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. * ------------------------------------------------ Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US * ----------------------------------------------------- Time Type :Full time * ----------------------------------------------------- Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE. To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE. To view the EEO Policy Statement CLICK HERE. To view the Pay Transparency Posting CLICK HERE. Citigroup Inc. San Francisco CA

Sr. Travel Implementations Agent (Mid-Office)