Sr. Telecommunications Engineer

We are open to candidates based in the following markets:

• Jericho, NY

• Medford, OR

• Chicago, IL

• Columbus, OH

• Atlanta, GA

• Provide guidance to the team and technical guidance to IT leadership.

• Perform technical evaluations of systems and projects.

• Address, propose, design software solutions to address complex business telecommunication needs.

• Installing, configuring, and maintaining telecom call center systems and software, such as IVR, ACD, CTI, CRM, etc.

• Troubleshooting and resolving complex issues related to telecom call center operations, performance, and security.

• Designing and implementing enhancements and upgrades to improve telecom call center functionality and efficiency.

• Prepare technical and procedural documentation.

• Provide technical guidance and support to colleagues.

• Collaborating with internal and external stakeholders to ensure customer satisfaction and quality standards.

• Review coding, testing, and documentation of software.

• Apply modern principles, methods and tools to business initiatives and capabilities.

• Optimize systems in compliance with the required performance.

• Ensure minimal cost and promote simplification

• Prepare functional analysis.

• Implement detailed engineering projects (examples: layout installation, configuration, support...)

• Support and assist Telecommunications and Service Desk staff as required.

• Provide management with daily, weekly and monthly metrics

The expected salary for this position is $85,000-$110,000 annually. The actual compensation will be determined by experience and other factors permitted by law.