About City of Hope
Cityof Hope, an innovative biomedical research, treatment and educationalinstitution with over 6,000 employees, is dedicated to the preventionand cure of cancer and other life-threatening diseases and guided by acompassionate, patient-centered philosophy.
Foundedin 1913 and headquartered in Duarte, California, City of Hope is aremarkable non-profit institution, where compassion and advanced care gohand-in-hand with excellence in clinical and scientific research. Cityof Hope is a National Cancer Institute designated Comprehensive CancerCenter and a founding member of the National Comprehensive CancerNetwork, an alliance of the nation's 20 leading cancer centers thatdevelops and institutes standards of care for cancer treatment.
Senior Technology Support Technician participates in the inspection, set-up, installation, maintenance, problem diagnosis, and repair of personal computer hardware, and related peripherals, including software installation. Acts as the project lead for PC software and hardware projects with emphasis in computer problem solving and coordination with Technology Technicians
Key Responsibilities include:
Lead PC projects, including, but not limited to, large scale software/hardware upgrades/migrations. Assist Technology Technicians with user calls as needed.
Provide second-line support in the event of PC software/hardware problems.
Assist and guide personal computer users in defining hardware and software requirements.
Provide consultation and training as needed in the areas of personal computer based programming languages, operating systems, software packages and equipment selection and installation.
Provide formal installation instructions in software applications including Windows, Microsoft Office Suite, and other applications as required.
Provide equipment interface support including PDA's, JetDirect cards, printers, network cards, etc.
Promote the standards and procedures of PC hardware and software usage, including back-up and recovery.
Assists in coordinating referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, follow-up, ordering/renting special materials and supplies as needed.
Assists in maintaining accurate records, inventory, files, and calendar.
Maintains professional growth and development and keeps abreast of latest trends in area of expertise.
Deliver computer and/or telephones and/or audiovisual equipment to appropriate personnel and install the equipment onsite.
Assists in the maintenance, repair, termination and tests of all medical center telecommunications or audiovisual equipment, including fiber optic cabling, wiring, patient and staff telephones, pay phones, LCD, video, audio, and peripheral equipment.
Basic education, experience and skills required for consideration:
Threeto five years experience in PC hardware/software support/deploymentincluding peripherals in a high volume setting. Project managementskills for large-scale deployments. General troubleshooting andexperience with Local Area Networks required.
A+ Certification, or equivalent certification relevant to PC support, with one year minimum experience.
Current California Drivers License and a good driving record for insurance purposes.
Excellent verbal communication skills
Document activities, maintain logs
Input data into computer programs
Microsoft Office Suite
Norton Utilities/Anti Virus/Ghost
Remote access/control software
PC/Printer equipment and peripherals
Hand and power tools
Audio Visual equipment
Cityof Hope is committed to creating a diverse environment and is proud tobe an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to race, religion, color,national origin, sex, sexual orientation, gender identity, age, statusas a protected veteran, or status as a qualified individual withdisability.
City Of Hope