Sr. Technology Specialist

City Of Hope Duarte , CA 91009

Posted 1 week ago

About City of Hope

Cityof Hope, an innovative biomedical research, treatment and educationalinstitution with over 6,000 employees, is dedicated to the preventionand cure of cancer and other life-threatening diseases and guided by acompassionate, patient-centered philosophy.

Foundedin 1913 and headquartered in Duarte, California, City of Hope is aremarkable non-profit institution, where compassion and advanced care gohand-in-hand with excellence in clinical and scientific research. Cityof Hope is a National Cancer Institute designated Comprehensive CancerCenter and a founding member of the National Comprehensive CancerNetwork, an alliance of the nation's 20 leading cancer centers thatdevelops and institutes standards of care for cancer treatment.

Position Summary:

Senior Technology Support Technician participates in the inspection, set-up, installation, maintenance, problem diagnosis, and repair of personal computer hardware, and related peripherals, including software installation. Acts as the project lead for PC software and hardware projects with emphasis in computer problem solving and coordination with Technology Technicians

Key Responsibilities include:

  • Lead PC projects, including, but not limited to, large scale software/hardware upgrades/migrations. Assist Technology Technicians with user calls as needed.

  • Provide second-line support in the event of PC software/hardware problems.

  • Assist and guide personal computer users in defining hardware and software requirements.

  • Provide consultation and training as needed in the areas of personal computer based programming languages, operating systems, software packages and equipment selection and installation.

  • Provide formal installation instructions in software applications including Windows, Microsoft Office Suite, and other applications as required.

  • Provide equipment interface support including PDA's, JetDirect cards, printers, network cards, etc.

  • Promote the standards and procedures of PC hardware and software usage, including back-up and recovery.

  • Assists in coordinating referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, follow-up, ordering/renting special materials and supplies as needed.

  • Assists in maintaining accurate records, inventory, files, and calendar.

  • Maintains professional growth and development and keeps abreast of latest trends in area of expertise.

  • Deliver computer and/or telephones and/or audiovisual equipment to appropriate personnel and install the equipment onsite.

  • Assists in the maintenance, repair, termination and tests of all medical center telecommunications or audiovisual equipment, including fiber optic cabling, wiring, patient and staff telephones, pay phones, LCD, video, audio, and peripheral equipment.

#LI-DQ

Basic education, experience and skills required for consideration:

  • Threeto five years experience in PC hardware/software support/deploymentincluding peripherals in a high volume setting. Project managementskills for large-scale deployments. General troubleshooting andexperience with Local Area Networks required.

  • A+ Certification, or equivalent certification relevant to PC support, with one year minimum experience.

  • Current California Drivers License and a good driving record for insurance purposes.

  • Excellent verbal communication skills

  • Answer telephones

  • Document activities, maintain logs

  • Input data into computer programs

  • Troubleshoot problems

  • Coordinate events

  • Windows 95/98/NT/2000/XP

  • Microsoft Office Suite

  • Norton Utilities/Anti Virus/Ghost

  • Remote access/control software

  • Diagnostic software

  • IE, Netscape

  • PC/Printer equipment and peripherals

  • Fax

  • Hand and power tools

  • Photocopier

  • Audio Visual equipment

  • PDA, Printers

Cityof Hope is committed to creating a diverse environment and is proud tobe an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to race, religion, color,national origin, sex, sexual orientation, gender identity, age, statusas a protected veteran, or status as a qualified individual withdisability.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Administrative Assistant

City Of Hope

Posted 6 days ago

VIEW JOBS 3/20/2019 12:00:00 AM 2019-06-18T00:00 About City of Hope City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment. Position Summary: Performs full advanced clerical, administrative, and general office duties. Typically reports to a position responsible for a major function. Business contacts include persons at all levels within the organization, industry, and community. Manages complex calendars, schedules meeting and appointments for senior management. Gathers data, summarizes and develops custom reports. Works independently with minimal supervision and requiring no instructions on routine work and limited instructions on new assignments. Key Responsibilities include: * Organizes & expedites flow of work through administrator's office; initiating follow up action as appropriate. * Resolves routine and some complex inquiries and fulfills requests from internal & external business contacts using knowledge of division/department & organization policies & procedures. * Formats, types & edits a variety of complex or technical material, including correspondence, memos, reports, presentations and confidential material * Schedules appointments & meetings; coordinates meetings & agenda materials. Makes arrangements for meetings/ conferences/travel for department personnel * Prepares & distributes minutes of meetings * Establishes, maintains & has frequent access to confidential files, logs & records * Assists in planning & organizing special projects * May utilize assistance of lower level secretarial or clerical employees on a project basis. Basic education, experience and skills required for consideration: * 2 years post high school trade, business or professional school Bachelor's degree preferred. * Experience may substitute for minimum education requirements. * 3-5 years. City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. City Of Hope Duarte CA

Sr. Technology Specialist

City Of Hope