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Sr Technician Help Desk 4 (Trainer )

Expired Job

Maximus, Inc. Suitland , MD 20746

Posted 2 months ago

ResponsibilitiesJob Duties: Utilize standard technology such as telephone, email, and web browser to complete work tasks Documents, tracks and monitors the problem to ensure a timely resolution Relies on experience and judgment to plan and accomplish goals and daily task assignments Performs a variety of complicated as well as routine tasks Work in a small collaborative team environment, typically reports to a project leader or manager Work after hours and at other NOAA facilities may be required periodically Ability to use reference materials from various sources such as network based electronic files and printed manuals Record daily activities, transactions by documenting details of inquiries, incidents, comments and action taken

Education and Experience

Associate's Degree from an accredited college or university required (at least four (4) years of equivalent experience considered in lieu of degree) At least two (2) years of relevant experience required Knowledge and the ability to monitor logs and scheduled events, report on problems/anomalies Experience with and/or ability to use call center telephony equipment Experience in Customer Support or Call center support required IT Helpdesk support experience Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) Government experience preferred Strong verbal and written communication skills Strong analytical and organizational skills Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences Must be highly detail-oriented Possesses the ability to work well under pressure and to meet deadlines as needed. Must be able to remain in a stationary position for an extended period of time Ability to work well independently and in a team setting Adaptability, flexibility and ability to deal with ambiguity and change Excellent oral and written communication and customer service skills Excellent attention to detail and good analytical skills Responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist

Additional Requirements as per Contract/Client: United States Citizenship Must be able to qualify for Public Trust ClearanceThe Ideal Candidate will Possess the Following Additional Education and Experience

  • High School Diploma with 4+ years of experience, or Associate's degree with 2+ years of experience.

  • May have additional training or education in area of specialization.

  • Works on assignments that are moderately difficult, requiring judgement in resolving issues.

  • Understands implications of work and makes recommendations for solutions.

  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

  • Able to research and resolve most non-routine issues independently.

  • Communicates on complex or sensitive issues or drafts such responses for supervisor or team lead.

EEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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Sr Technician Help Desk 4 (Trainer )

Expired Job

Maximus, Inc.