Sr. Technical Writer

Job Description

Position Overview:

Are you passionate about creating truly engaging and easy to use technical documentation? If so, we are looking for a Senior Technical Writer to join our team. This person will focus on designing, developing and editing, publishing technical content.

This role requires someone who enjoys documenting and writing technical material in a user friendly way to make it easy for a user to understand how to use the platform with a strong understanding of each user persona, their needs, their technical expertise to design material for the user persona. This person will also be responsible for developing content that helps internal stakeholders better understand the feature -its use, its value and how customers will use this feature.

RESPONSIBILITIES:

• Create online guides, reference docs, and tutorials for technical audiences (, Bioinformaticians, Data Scientists, API Developers, Physician, Non Technical User, SQL engineers, application developers, etc).

• Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.

• Work with release engineers and dev ops to deliver weekly product updates and documentation.

• Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:

• Contributing to Knowledge Base articles and Community questions.

• Authoring and editing technical blog posts.

• Developing training materials, implementation guides, migration guides, best practices, and FAQs.