Sr. Technical Training Instructor, Energy Training

The Tesla Energy Customer Operations and Service Training team creates, manages, and facilitates a wide variety of educational materials that support key stakeholders across multiple product lines and business functions including Energy Storage, Charging, Solar, and Business Support. The team is looking for an experienced training instructor and curriculum developer who will conceptualize, create, and facilitate engaging educational content designed to enhance the training experience of multiple teams across the Energy organization by analyzing training needs, designing solutions aligned with learning objectives, and creating instructional content that supports key performance indicators. A strong sense of creativity, out-of-the-box thinking, and problem-solving skills are required for success in this role. This role is full-time onsite in any available Energy location, with ~25% travel/offsite activities.

• Train and certify others on critical subject matter across supported business lines and curriculum using various teaching methods and environments, including but not limited to facilitating classroom presentations, hands-on activities, virtual training sessions, product demonstrations, and on-the-job coaching

• Conceptualize and create training materials such as e-Learnings, course exams, instructor-led training documents, instructional videos, certification programs, etc. that are specifically designed to enhance the user experience of various training environments and facilitate knowledge/skill retention

• Pursue technical knowledge and information to gain a deep understanding of Tesla products and processes by engaging in regular communication with trainers, engineers, business leaders, and frontline employees

• Identify opportunities for operational improvements in efficiency and quality of for all supported teams by pursuing projects that drive positive changes that increase the standard in all areas

• Continuously evaluate existing training content and determine whether updates or improvements are needed

• Proactively project-manage multiple documentation projects/initiatives concurrently to ensure that priorities are addressed appropriately, and that all standard team processes are followed

• Be a respectable and professional representative for Energy Training in all scenarios and environments by providing support to all learners, special guests, visitors, etc.

• 5+ years of instructional design, technical writing, training content development, or related experience, preferably in a high-tech or product-centric environment

• Strong understanding of, and ability to critically apply, core concepts of training, curriculum development, adult learning theory, etc. in the creation and delivery of training content that is aligned with business needs

• Eagerness and ability to work in a fast-paced environment where objectives and responsibilities may need to quickly adapt to evolving industry needs

• Proficiency or experience using Storyline, Rise, Camtasia, Photoshop, Visio, etc. or similar content creation tools

• High proficiency in MS Office Suite and related tools for communicating information efficiently

• Friendly, clear, strong speaker with composure, approachability, and interpersonal skills

• Excellent verbal, written and presentation skills required with the proven ability to successfully deliver and communicate complex technical training in non-technical language