The Engineer Technical Lead provides expert-level systems engineering, technical verification and test support for complex customer projects. The Engineer Technical Lead works with the program management and the customer to determine the most effective solution to customer needs from a technical perspective.
Essential Duties and Responsibilities
Attend customer meetings to evaluate and understand technical solutions and facilitate the implementation (international and domestic travel required)
Work with Program Manager, and provide expert-level systems engineering and technical verification and test support for assign customer projects customer projects
Prepare technical part of the responses to complex customer projects.
Develop and Manage content for Learning Management System (LMS)
PSO lead for NetVue development/escalation input to Engineering and Product Management
Coordinate and lead tools update and implementation (CNPT, Sugar Ticketing System, ESC Phone Systems)
Training material development and providing customer training as needed (onsite and remote)
Maintain the training lab
Create network design diagrams to support proposed solutions.
Maintain thorough knowledge of Comtech EF data baseband and RF products.
Other duties as assigned.
BSEE or equivalent required, MSEE and/or MBA desired.
CCNA certification highly desirable.
Seven (7) plus years' experience in technical customer-facing position.
Full understanding of underlying technology and topology of satellite-based point-to-
point and point-to-multipoint links, including SCPC, TDMA, DAMA, FDMA, etc. required.
Full understanding of technologies used for broadcast video, including DVB-S, DVB-
S2, etc. required.
The ability to respond to complex inquiries or complaints from customers.
Must have the ability to present information (written or verbal) to top management, customers and the project team.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The work environment characteristics described here are representative of those that an employee encounters while performing the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Comtech EF Data Corp. is a leading supplier of communications equipment with a focus on satellite bandwidth efficiency and link optimization. The high-performance satellite communications ground equipment is deployed globally to support mission-critical and demanding applications for government, mobile backhaul, premium enterprise and mobility. Service providers, satellite operators, governments and commercial users wanting to optimize communications, increase throughput and delight customers, are leveraging the performance and flexibility of the Comtech brand. The solutions are facilitating fixed and mobile networks in 160+ countries and across every ocean. For more information, visit www.comtechefdata.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comtech Telecommunications Corp