Sr Technical Support Engineer - Hyperscale

Lenovo Santa Clara , CA 95051

Posted 3 weeks ago

Position Description:

Lenovo is a US$50 billion Fortune Global 500 company, with 57,000 employees
and serving customers in 180 markets around the world.

We are focused on a bold vision to deliver smarter
technology for all. We are developing world changing technologies that create
a more inclusive, trustworthy and sustainable digital society. By designing,
engineering and building the worlds most complete portfolio of smart devices
and infrastructure, we are also leading an Intelligent Transformation to
create better experiences and opportunities for millions of customers around
the world.

Lenovo's Data Center Group is seeking a hands-on technical support engineer to
work with our Hyperscale customers.

Primary Responsibilities:

  • Deliver on-site technical support to customers in Santa Clara or Seattle

  • Responsible for customer technical interface, duplicating client technical
    issues, on-site debugging, and tracking and managing issues

  • Help drive process improvements for design

  • Responsible for product plan change request (PCR) and on-site validation to
    meet customer requirements



Basic Requirements:

  • BS or MS degree in related technical field and 5+ years of work experience
    in server development and customer support

  • Hands-on capability on debug from system level

  • Systems design and system validation experience required

  • Deep knowledge in the areas of power delivery inclusive of node level,
    chassis level, and rack level power options

Preferred Requirements:

  • Deep knowledge in electrical design, ie. schematics, layout, electrical
    analysis, signal integrity, expanders preferred

  • Deep knowledge in the areas of power electrical design including VRD, power
    optimization & delivery preferred

  • Knowledge of server hardware and firmware preferred

  • Knowledge in server design inclusive of board layout, memory, SI, power,
    mechanicals, IO, BMC, and BIOS preferred

  • Bilingual in English/Chinese is preferred

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.

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