Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Sr. Technical Support Engineer

Expired Job

Abbott Santa Clara , CA 95050

Posted 2 months ago

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

The Technical Support Engineer will join the Abbott Hematology R&D Team and becomes familiar with the Alinity family of systems. The candidate will assist with installations, maintenance, and repair of all current and future in house systems.

Provides leadership to Level 3 field support process globally,including training,remote support,and onsite support. Liaison between global field service organization,and internal functions such as manufacturing,quality,R&D,etc.

Designs,develops,and implements service strategy and documentation for both customer and employee support. Provides leadership of cross-functional teams,including the management of all project deliverables. Provides guidance and feedback to associates and professionals to insure service and support expectations and goals are met.

Main Responsibilities

General responsibility in the installation, start-up, documentation, maintenance, modification and automation of site systems (in-house laboratory and R&D clinical sites).

Support activities during the development process (R&D studies) to ensure that service needs are addressed.

Responsible for maintaining and enhancing automated hematology systems.

Evaluation of technical problems and resolution of issues: ensure the involvement of respective experts to address design weaknesses and find possible solutions.

Prepare documents to include maintenance, quality, production, and other documents/reports as appropriate (service orders from internal projects, instrument updates, maintenance etc.).

Develop and understand configuration, integration and implementation of process control solutions.

Contributes to the training methodology for all job oriented trainings.

Provide in-house laboratory and on-site R&D clinical support to ensure success in repairs, applications, modifications and first installs. Supports resolution of system problems during development.

Responsible for implementing knowledge transfer from R&D to manufacturing or the global service organization to provide comprehensive system knowledge to trainers, service representatives and global staff.

Contributes to the provision of service manuals and service relevant information.

Responsible for the creation of preliminary documentation and FAQs for launch preparation.

Evaluates the need for service bulletins and writes, publishes and maintains service bulletins.

Accountability/Scope

Peer leadership position within GSS providing guidance and feedback to the associate and service professional.

Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution.

Ensures compliant,technically accurate service documentation.

Works closely with R&D, TPD, and Marketing to develop and implement service strategy on existing and new products.

Minimum Qualifications

Associates Degree or equivalent certification in Science,Engineering, Allied Health or scientific or engineering related field Preferred: BS Degree in Science, Engineering,Allied Health or related field Minimum 6 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.

Preferred Qualifications

Bachelors degree in a technical field required, prefer engineering or related technical field with seven plus years of relevant experience in field service engineering.

Must have good electro-mechanical and automation skills (motors, drives, transformers).

Demonstrated ability to troubleshoot equipment utilizing strong analytical competency and tools.

Experience with internal development processes and working to develop tools to support FSEs.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call or email



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Technical Support Engineer

Abbott Laboratories

Posted 6 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: The Technical Support Engineer will join the Abbott Hematology R&D Team and becomes familiar with the Alinity family of systems. The candidate will assist with installations, maintenance, and repair of all current and future in house systems. Provides leadership to Level 3 field support process globally,including training,remote support,and onsite support. Liaison between global field service organization,and internal functions such as manufacturing,quality,R&D,etc. Designs,develops,and implements service strategy and documentation for both customer and employee support. Provides leadership of cross-functional teams,including the management of all project deliverables. Provides guidance and feedback to associates and professionals to insure service and support expectations and goals are met. Main Responsibilities * General responsibility in the installation, start-up, documentation, maintenance, modification and automation of site systems (in-house laboratory and R&D clinical sites). * Support activities during the development process (R&D studies) to ensure that service needs are addressed. * Responsible for maintaining and enhancing automated hematology systems. * Evaluation of technical problems and resolution of issues: ensure the involvement of respective experts to address design weaknesses and find possible solutions. * Prepare documents to include maintenance, quality, production, and other documents/reports as appropriate (service orders from internal projects, instrument updates, maintenance etc.). * Develop and understand configuration, integration and implementation of process control solutions. * Contributes to the training methodology for all job oriented trainings. * Provide in-house laboratory and on-site R&D clinical support to ensure success in repairs, applications, modifications and first installs. Supports resolution of system problems during development. * Responsible for implementing knowledge transfer from R&D to manufacturing or the global service organization to provide comprehensive system knowledge to trainers, service representatives and global staff. * Contributes to the provision of service manuals and service relevant information. * Responsible for the creation of preliminary documentation and FAQs for launch preparation. * Evaluates the need for service bulletins and writes, publishes and maintains service bulletins. Accountability/Scope Peer leadership position within GSS providing guidance and feedback to the associate and service professional. Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution. Ensures compliant,technically accurate service documentation. Works closely with R&D, TPD, and Marketing to develop and implement service strategy on existing and new products. Minimum Qualifications Associates Degree or equivalent certification in Science,Engineering, Allied Health or scientific or engineering related field Preferred: BS Degree in Science, Engineering,Allied Health or related field Minimum 6 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field. Preferred Qualifications * Bachelor's degree in a technical field required, prefer engineering or related technical field with seven plus years of relevant experience in field service engineering. * Must have good electro-mechanical and automation skills (motors, drives, transformers). * Demonstrated ability to troubleshoot equipment utilizing strong analytical competency and tools. * Experience with internal development processes and working to develop tools to support FSEs. JOB FAMILY:Field Services DIVISION:ADD Diagnostics LOCATION:United States > Santa Clara : 4551 Great America Parkway ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 25 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott Laboratories Santa Clara CA

Sr. Technical Support Engineer

Expired Job

Abbott