Sr Technical Support Analyst

Jackson Hosptial & Clinic Montgomery , AL 36101

Posted 2 months ago

Responsible for implementing activities of technology projects relating to IT hardware and software resources and support ensuring goals are accomplished for Jackson Hospital and Clinic. May be assigned trainer role within the scope of authority.

Bachelor's degree required. Bachelor's degree in an associated Information Technology discipline preferred.

Valid State driver's license is required. IT Certifications (e.g. COMPTIA A+, Network+ or Security+) desired.

Seven (7) years' experience with Information Technology solutions. Two (2) years of experience in related field may be substituted for each year of college. Proficient knowledge of desktop/laptop administration, maintenance and security issues.

Proficient knowledge of Active Directory and user administration. Proficient knowledge of printer administration, maintenance and security issues.

Proficient knowledge of Microsoft Windows Operating Systems and Office applications.

Proficient knowledge of networking concepts (i.e.

DNS, DHCP, and TCP/IP). Proficient in trouble ticket tracking systems (i.e.

Desktop Central/Service Desk). Proficient in imaging PCs (i.e.

Desktop Central/Imaging). Experience in an IT Helpdesk Center. 9. Experience working in a team-oriented and vendor environment. Experience in Healthcare environment.

Ability to multitask and prioritize work. Ability to handle and safeguard sensitive/confidential information. Excellent data, oral and written communication and people skills. Current on the latest technological advances within the IT industry.



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Sr Technical Support Analyst

Jackson Hosptial & Clinic