Sr. Technical Product Operations Specialist

General Information

Ref #:

20240037813

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Alpharetta

• Georgia

• United States, Atlanta

• Georgia

• United States, Lowell

• Massachusetts

• United States, Weston

• Florida

• United States

Company Overview

Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

About The Team:

The UKG Cloud team is a global team that leverages technology and right-sized processes to deliver world class solutions. You will be part of a Cloud team focused on helping mature the cloud platform, driving maturity across EPIC (Engineering, Product, Innovation, Cloud) value streams, and delivering core capabilities to help scale the business.

About The Role:

In this role you will have the opportunity to demonstrate a true passion for fostering healthy and rewarding experiences for customers and employees alike and at all levels of the organization, including UKG technical leadership, strategic partners, and key internal stakeholders. You will exercise excellent communication skills, conflict management, and navigate evolving team dynamics with a wide degree of latitude. Utilizing highly analytical, creative, and innovation skills, you'll have the opportunity to showcase a high degree of operational excellence. The balance of these strengths while representing the products and services we provide will be crucial to driving our team's mission in maturing these offerings and partnerships to deliver exceptional value.

We have adopted a hybrid working model of 3 days per week in the office and the rest of the week from home. The UKG offices that this position can be based in are Weston, FL, Lowell, MA, and Atlanta/Alpharetta, GA.

Job Responsibilities:

• Drive advancement of Cloud operational strategy, functions, offerings, and tools.

• Assist in knowledge management processes for internal technical teams.

• Identify improvements to Cloud engineering standards, best practices, and processes.

• Maintain documentation to support changes for products/services.

• Build partnerships with highly matrixed cross-functional internal and external teams.

• Identify areas of opportunity to create efficiencies for key products and/or services, to enhance UKG product offerings.

• Facilitate meetings to discuss initiatives and business strategy while delivering informative, well-organized presentations.

• Track and assist with EPIC Value Stream requests; such as Program Increment planning, backlog grooming, feature grooming, and tracking Cloud dependencies and enablers.

Qualifications

About You:

Basic Qualifications:

• Experience with SAFe Framework or other Agile practices

• 3+ years of experience in an analytical role, working with data to identify trends and make recommendations

• Project Management experience

• Familiarity with work management tools, such as: Jira, Confluence or ServiceNow

• Experience in Enterprise SaaS (Software as a Service) offerings, particularly in delivering resilient, scalable, and highly available solutions

Preferred Qualifications:

• Excellent technical, business judgement, negotiating and influencing skills

• Experience as a Solutions Consultant, Technical Manager or Program Manager

#LI-hybrid

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.