Sr. Technical Product Manager

Tigertext Santa Monica , CA 90405

Posted 2 months ago

LOCATION: Santa Monica, CA

TITLE: Sr. Technical Product Manager

REPORTS TO: VP, Product Management

TigerConnect's product management team is looking for a talented and experienced technical product leader who is passionate about user experience and solving customer challenges. This product leader will define and own technical and platform initiatives for TigerConnect, such as new API, integration, security, and platform features. TigerConnect is the leader in messaging and communications in healthcare, we're seeking a savvy and innovative product leader to help deliver exciting new features and experiences in the space.

The Sr. Technical Product Manager will work closely with our team of talented software engineers, UX/UI designers, data engineers, solutions engineers, to deliver new features and product enhancements. In this position, you'll have the opportunity to take ownership and play a critical role in our company's growth.

A successful candidate must be a problem solver, analytical and a team player!

What You'll Own:

  • Define, plan and manage the roadmap for platform features and enhancements.

  • Serve as the subject matter expert for platform features, spanning across APIs, integrations, security, and platform capabilities.

  • Identify customers' pain points and needs by leading conversations with internal and external stakeholders.

  • Serve as a point of contact for external development and integration partners.

  • Establish and articulate product strategy and urgency based on various incoming sources: corporate strategy, customer's feedback, engineers' suggestions, sales' requests...etc.

  • Spec-writing, ticket-writing, product acceptance, roadmap-prioritizing, and all other day to day tasks that push development forward and keep projects on track.

  • Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies.

  • Triage and prioritize bugs to provide direction for engineering and QA teams.

  • Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and internal analytics tools.

  • Keep pulse and perspective of the competitive landscape, as well as industry standards/protocols.

What you Bring to the Table:

  • Ability to understand and discuss technical concepts, analyze tradeoffs and evaluate solutions with stakeholders.

  • An Entrepreneurial, inquisitive, and empathetic spirit.

  • Demonstrable data-driven decision making and analytical thinking.

  • Excellent problem-solving skills, with the ability to tackle challenges based on research, data and industry trends.

  • Ability to collaborate and communicate with cross-functional teams for your projects.

  • Proficient communication, influencing, and interpersonal skills.

  • Solid sense and belief of user-centered design and intuitive UX

What You've Accomplished:

  • Bachelor's degree, MS or MBA preferred.

  • 5+ years of relevant work experience as a product leader; consultant in software development or healthcare.

  • Experience leading initiatives of the following: APIs, clinical integrations, nurse call systems, alert & alarms, VoIP/PBX, scheduling systems.

  • Experienced with enterprise or B2B products.

Who We Are:

TigerConnect is healthcare's most widely adopted communication platform - uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today's healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes.

Trusted by more than 6,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day.

It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Tech Startups in Santa Monica (2019 & 2020) and a Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019). TigerConnect currently has over 150 employees with offices in Santa Monica, San Jose, and Shanghai.

Why We're Different:

  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)

  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (

  • A fun environment that embraces a "work hard-play hard" culture

  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows

  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan

TigerConnect is an Equal Opportunity Employer.

  • Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.
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Sr. Technical Product Manager