Sr Systems Engineer

Principal Duties and Responsibilities:

• Develop systems documentation, such as environment diagrams, installation/configuration documents and release notes.

• Become a product owner of numerous systems.

• Maintain security, backup, and redundancy strategies.

• Provide 2nd and 3rd level support.

• Participate in on-call rotation schedule.

• Be available for other engineers and coach them to resolution.

• Lead and train all site technical resources as needed.

• Demonstrates analytical and systematic approach to resolving complex problems and assignments.

• Liaise with vendors and other IT personnel for problem resolution.

• Support, install and update/patch workstation operating systems and applications.

• Assist in implementing configuration management programs and policies.

• Troubleshoot and debug problems found in the production and non-production environments.

• Assist in managing the corporate production systems including but not limited to the following: Microsoft 365, Windows Server, Active Directory, Group Policy, Connectwise Automate, Ivanti Go, DNS services, spam filters, intrusion detection systems, Palo Alto VPN and firewalls and VMWare servers.

• Implement, maintain, and harden cloud environments such as AWS, Office 365, and other cloud services including all corporate production cloud environments.

• Maintain and manage IdP systems (iex: Okta, Ping)

• Server hardware provisioning including configuration and deployment.

• Data backup management, scheduling and reporting for data center system.

• Work with other team members in Operations, QA, and Product Management to plan the deployment of existing or new software and systems.

• Ensure cybersecurity best practices are followed to comply with recognized frameworks (NIST, CIS Critical Security Controls, OWASP, etc.).

• Participate in the automation, administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.

• Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms.

• Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures.

• Identifies and tests processes for automation. Performs configuration prior to the quality assurance process. Conducts quality assurance reviews to ensure standards and best practices are followed.

• Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.

• Document maintenance for all computer systems and network infrastructure.

Knowledge, Skills, and Abilities Required

• Bachelor's degree in computer science, Information Systems, Business Management or specialized training/certification or 5+ years of equivalent work experience in systems engineering.

• High degree of initiative, dependability and able to lead work with little supervision while being resilient to change.

• Excellent written and verbal communication skills.

• Strong customer service, interpersonal and communication skills

• Experience with AWS cloud infrastructure or equivalent strongly preferred.