Sr. Systems Engineer

Job Req ID: 113375

Sr. Systems Engineer

IT@JH Enterprise Management, Monitoring and Security (EMMS) is seeking a Sr. Systems Engineer who will play a critical role in designing, implementing and maintaining technologies that provide persistent virtual desktops for IT staff, non-IT staff and researchers at Johns Hopkins University and Medicine. The position will collaborate with cross-functional teams to ensure optimal performance, security and scalability of the virtual desktop solution.

Specific Duties & Responsibilities

• Design, deploy, and manage virtual desktop service offerings based on current and emerging use cases.

• Automate virtual desktop deployment, administration, and retirement tasks utilizing PowerShell, APIs, and orchestration technologies.

• Monitor and troubleshoot virtual desktop performance, connectivity, and user experience issues.

• Collaborate with IT teams and the rest of Enterprise Management, Monitoring, and Security team to implement security best practices including systems management, access controls, conditional access policies, and network security.

• Create and modify reports for operational, security, and financial stakeholders

Specific Devices, Software, Projects

• Azure Resource Manager.

• PowerShell scripting.

• Microsoft Active Directory (AD).

• Azure Active Directory/Microsoft Entra ID.

• System Center Configuration Manager (SCCM, MCM).

• System Center Orchestrator (SCORCH).

• System Center Service Manager (SCSM).

• Azure DevOps or similar platforms.

• Microsoft SQL.

• Microsoft SQL Reporting Services.

Scale/size of Area, Project and/or System Supported

• The scale is "big-E" Enterprise. All Hopkins affiliates, including international locales.

• Users: 100,000+

• Systems: 100,000+

• Complexity is at the highest.

On-call Requirements

• Part of a weekly on-call rotation for the services provided by the EMMS team.

Special Knowledge, Skills & Abilities

• Must demonstrate strong critical thinking and analytical reasoning skills.

• Ability to work on multiple priorities effectively.

• Ability to prioritize conflicting demands.

• Ability to execute assigned project tasks within established schedule.

• Ability to work collaboratively in a team environment.

• Ability to communicate effectively in the service of users and colleagues.

• Writes and communicates clearly and concisely.

• Possesses sound documentation skills.

• Ability to maintain confidentiality

• Must demonstrate exemplary customer service skills.

Minimum Qualifications

• Bachelor's Degree.

• Six years related experience (Direct programming experience while pursuing education may count towards related experience. Significant undergraduate programming coursework or independent project can be considered as related experience.

• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Proficiency for creating, managing and retiring persistent virtual desktops on any platform.

• Familiarity with Azure services including Azure Resource Manager, Azure Active Directory, and related APIs.

• Strong scripting skills (PowerShell, Python, or similar)

• Experience performing Operating System Deployment with MDT/SCCM/MCM.

• Experience creating and modifying Microsoft SQL queries and reports.

• Familiarity with JSON formatting.

Preferred Qualifications

• Experience with creating and managing virtual systems in Azure using templates, automation, and SCCM/MECM/MCM.

• Familiarity with Azure Security Center, Log Analytics, and KQL.

• Knowledge and proficiency in Splunk.

• Knowledge of virtual networking in Azure, segmentation, and security.

Classified Title: Sr. Systems Engineer

Role/Level/Range: ATP/04/PF

Starting Salary Range: $84,700 - $148,300 Annually (Commensurate with experience)

Employee group: Full Time

Schedule: Mon-Fri, 8:30am-5pm

Exempt Status: Exempt

Location: Remote

Department name: IT@JH EMMS

Personnel area: University Administration

Total Rewards

The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Remote