Sr. Systems Engineer - Global Technology Services

Markel Corporation Los Angeles , CA 90009

Posted 2 weeks ago

Company Information:

What we look for

Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of

customer service and help maintain our position as a leader in the global marketplace.

Markel Style

The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:

Markel is seeking an organized and motivated individual to lead our Platform Compliance Team. As a member of the Global Technology Services team, the Sr. Systems Engineer will participate in organizational strategy and architecture. This role will partner with our Managed Service Provider to support Markel's infrastructure and business initiatives. The position of Sr. Systems Engineer will provide guidance and direction to resources as well as enabling the delivery of new capabilities within the Backup & Disaster Recovery functional areas.

Roles & Responsibilities:

  • Leads relationship with Managed Service Provider for Operations, Backup & Recovery, and Tools teams.

  • Ensures MSP resources are engaging in continual service delivery improvement, including operational efficiency, meeting SLA's, cost reduction and positively impacting the customer experience.

  • Liaises with GTS Compliance Lead to provide metrics, reporting, and artifacts in support of any Audit requests, SOX Compliancy or similar initiatives.

  • Partners with other Global Platform Services Leads to provide consistent delivery of global infrastructure services.

  • Performs Service Ownership for core infrastructure technologies, including understanding customer requirements, participating in architecting of solutions, defining and implementing standards, and being accountable for availability of services.

  • Coordinate monthly business reviews with Markel leadership detailing status of MSP relationship and reporting of relevant metrics, including capacity and performance of global environment.

  • Staying current with industry trends and emerging technologies to support innovation within Markel.

  • Acts as an escalation point for MSP technical resources assisting in resolution of requests.

Position Requirements:

  • A minimum of five (5) years of experience leading cohesive teams

  • Backup services experience preferred

  • Understanding of Disaster Recovery solutions and processes

  • ITIL Certification or experience working in an ITIL environment preferred

  • Experience with supporting audits and ensuring compliance with global standards

  • Familiarity working in an Agile & DevOps environment preferred

  • Excellent interpersonal skills with strong written and oral communication skills

  • Prior experience working in a managed services environment a plus

  • Ability to motivate and lead remote workforce

  • Experience working in an acquisition minded environment with the ability to scale technologies, people and process with the growth of the business a plus

At this time, Markel Corp will not sponsor a new applicant for employment authorization for this position.

"Why work for us?"

Diversity and inclusion

Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement

Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Stylesome of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.

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Sr. Systems Engineer - Global Technology Services

Markel Corporation