Sr. Systems Analyst, CPQ

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity

Align Technology is looking for a detail-oriented high-performing Sr. Systems Analyst, CPQ, in the US office and who can work in a fast-paced multi-team agile environment. Responsibilities include gathering, reviewing, analyzing, and translating business requirements and functions into well-organized systems designs, user stories and actionable solutions. This role will be a strong contributor in the execution of the strategic direction for the company, the success of this position will be measured by the usability, quality, and timeliness of applications delivery. This exciting role would be part of a culture that is helping to improve lives every day through digital dentistry.

Sr. Business Analyst, Bit2win will provide leadership to achieve successful end-to-end customer and internal user experience for a set of projects to be delivered concurrently. The role will work closely with business stakeholders and software development teams during the Requirements and Planning, Design, Development, and Verification / Validation phases of a project. This role must develop expertise with end-to-end business processes, software applications and structure.

In this role, you will…

• Lead requirements gathering sessions with global and regional business stakeholders in Align and ensures that requirements are clear, understood, documented and approved by stakeholders.

• Analyse business requirements followed by documentation of requirements and translate into user stories and corresponding actionable tasks along with acceptance criteria.

• Analyze and evaluate CPQ application features and capabilities to meet business needs.

• Design and configure CPQ solutions, including product, pricing, promotions, loyalty, quoting, and order management workflows.

• Participate in CPQ application and end-to-end testing, including creating test cases, executing tests, and documenting results.

• Assist in the integration of CPQ applications with other enterprise systems such as CRM, ERP, mobile apps, and e-commerce platforms.

• Provide training and support to end-users on CPQ application functionalities.

• Monitor CPQ application performance and recommend improvements or enhancements.

• Partner with Product Owner(s) to ensure continuous refinement of backlog, which may include stories from multiple projects.

• Develop partnership with business stakeholders and advocate for customer centric solutions that align with business objectives.

• Lead efforts to identify areas of improvement in existing business process and applications. Recommend value added improvements.

• Collaborate with application and technology experts regarding solution design, implementation, support, maintenance and enhancement of the application.

• Present requirements, business process and architecture flows to business and IT stakeholders in easy-to-understand way

• Escalate complex issues for further analysis and resolution as appropriate. Acts as a point of escalation for moderate to difficult problems.

• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the needed artifacts (i.e., functional requirements, business requirements document, use cases, GUI and screen and Interface designs).

• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

• Partner with Product owners, Program or Project Managers to communicate delivery of work product from the scrum team and escalate key risks and issues that impede effectiveness of scrum team.

• Other duties may be assigned.

In this role, you'll need …

• A 'can do' attitude, high energy, and creativity are required along with organizational skills and ability to handle multiple tasks.

• Strong interpersonal, oral, written, and visual communication skills, with ability to present findings concisely and effectively.

• Ability to collaborate effectively with developers, program management, and marketing about objectives, requirements and design constraints.

• Solid understanding of agile development principles, careful attention to detail, as well as ability to design solutions for multiple product requirements.

Must Have:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Business Administration or a related field

• Minimum of 8+ years information technology experience in a fast paced environment

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.

• Proven experience as a Business Analyst or similar role in CPQ applications.

• Strong understanding of sales processes and quote-to-cash cycles.

• Experience with CPQ application configuration and customization.

• Excellent analytical, problem-solving, and communication skills.

• Ability to work collaboratively in a team environment and with cross-functional teams.

• Familiarity with CPQ vendors and solutions, such as Conga, Bit2Win, is a plus.

• Knowledge of integration patterns and platforms for CPQ solutions.

• Exceptional prioritization, proficient problem analysis, process, and project management

• Experience working in agile software development environment

• Experience leading complex business requirement gathering sessions, documentation and translating into user stories

• Experience with tools like JIRA, Confluence and other project tracking tools

• Excellent presentation skills, and an ability to communicate technical information to non-technical people

• Strong skills in Microsoft Excel, Word, Visio, and PowerPoint

• Excellent communication

Sound like a good fit?

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

Primary Location Base Salary Range: $151,100 to $178,800 USD

Base salary ranges are a guideline used to determine appropriate pay. Placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For field Sales roles, the salary listed is the base pay only and does not include the applicable commission plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.