Sr. Systems Analyst

Ally Charlotte , NC 28217

Posted 3 months ago

Position Description

Looking for a company where you feel connected both personally and professionally? At Ally, we are creating a place people want to work. Not your typical financial services company, we consider ourselves less corporate and prescriptive and more personal and practical. We are advocates for our customers, employees and communities.

If this sounds like the place for you -- come join the Ally Consumer and Commercial Banking Technology team as Sr. Systems Analyst. As a Sr. Systems Analyst, you will have the opportunity to lead the Sustain Operations partnership with Product teams as Ally moves into a fast-paced Agile mode. Heavily partner with product owners to lead, influence and drive technical debt down.
Collaborates with development teams to ensure robust and stable production presence. Provides significant contributions to develop specifications to bring a positive customer experience and to ensure business growth.

Job Responsibilities

  • Analyses production defect data, builds reports, heat maps and recommends areas of focus for a more robust and stable production presence.

  • Prepare reports using Power BI and Salesforce and report on production health in terms of defects and issues.

  • Lead incident and defect triaging and establish root cause analysis.

  • Interfaces with Product owners and scrum teams to provide and obtain information and to build consensus regarding project direction.

  • Champion improvements to system / application performance and stability

  • Leverage production monitoring tools like Tealeaf, Splunk and AppD for robust issue triage.

Qualifications

  • 7+ years experience working with technical applications in an IT organization.

  • 3+ Production support, service management, ITIL experience.

  • 2+ years experience with application development and support with strong troubleshooting abilities to effectively diagnose root cause of technical issues.

  • 2+ years' experience with data analysis and reporting using Power BI or Salesforce.

  • Bachelor's degree in Computer Science or relevant fields.

  • Familiarity with html, java, xml, json, js, css, xslt etc.

  • Ability to be a SME for the application and work with other team members.

  • Experience with Tealeaf/Splunk/AppD/Science Logic experience is a plus.

  • Effective and professional oral and written communication skills; ability to translate detailed technical problems/solutions into easy to understand business terms.

  • Desire to work in a collaborative & team focused environment.

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full-service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Ally's Information Technology (IT) organization is focused on supporting and improving the position of our industry-leading business franchises through cost effective, innovative IT solutions, as well as overseeing critical functions that enable the day-to-day operations of the entire Ally Financial enterprise. IT is also responsible for the administration and execution of information protection, disaster recovery and IT risk management.

Total Rewards

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

  • Industry-leading 401K retirement savings plan with matching and company contributions

  • Wellness program encouraging healthy living with financial rewards

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax commuter benefits

  • Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
2E

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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Sr. Systems Analyst

Ally