SWBC has been recognized as one of the Best Companies to Work for in Texas and has an exciting opportunity for the right individual to join an energetic and seasoned team, with an established and expanding national firm. Headquartered in San Antonio, SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses, and individuals.
With offices across the country, SWBC is committed to providing quality products, outstanding service, and customized solutions in all 50 states. SUMMARY Provides desktop support for all end-user computer hardware and servers which includes file space management, network printer administration, server/desktop/user virtualization, and email administration; and interacts with vendors as required for troubleshooting and system upgrades. ESSENTIAL DUTIES Validates monitoring alerts; creates support tickets as required; and executes predefined troubleshooting procedures; provides end-user technical support via telephone and ticketing system; and takes ownership of customer issues to include routing, prioritizing, and troubleshooting to resolution.
Provides Level I and II support to include but not limited to server hardware, Web services, Active Directory, DNS, and email; creates AD groups and users and understands user permission; and performs routine maintenance such as windows updates, server reboots, and backups. Provides Level I and II troubleshooting support for custom applications and network connectivity to include installs and configures servers in a Microsoft Windows environment including MOSS, System Center Configuration Manager, Systems Center Operations Manager, and IIS. Provides enterprise solutions support and/or administration such as Tivoli, EDMS, Exchange, Citrix, and the like.
MINIMUM REQUIREMENTS Must have an Associate's Degree in Business Technology, Management Information Systems, or related field or equivalent experience. Bachelor's Degree preferred Must have at least two (2) years experience in file space management, network printer administration, server/desktop/user virtualization and email administration. Must have strong hardware and software troubleshooting skills.
Must have a working knowledge of messaging systems administration such as MS Exchange and Outlook installation/troubleshooting. Must have a working knowledge of infrastructure management software such as Tivoli, EDMS, Citrix, and the like. Must have a working knowledge of server administration such as Microsoft Windows Active Directory, MOSS, System Center Configuration Manager, Systems Center Operations Manager, IIS, Windows updates, backups, and reboots.
Must have a general understanding of IT network and security procedures and standards. Must have strong analytical and problem solving skills.
Must have a working knowledge of Microsoft Windows XP, 7, and 8 and Microsoft Server 2003, 2008, and 2012.
Must have exceptional communication and interpersonal skills in order to effectively communicate with a wide range of personnel. Must be proficient in MS Office desktop applications including MS Word and Excel. Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Professional (MCP), or equivalent A+/Network+ preferred.
Must be able to lift and/or push up to 10-20 lbs. of electronic/communications equipment or other documents. Must be able to stoop, kneel, and stand to access server equipment. Must be able to travel locally.
ADDITIONAL INFORMATION SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law. SWBC offers an excellent employee benefits package that includes: 401(k) with company match, medical/dental, Life, Long Term Disability, Accidental Death and Dismemberment, and Long Term Care insurance policies.
SWBC also provides opportunities for professional growth. To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button. Only those candidates who meet the minimum requirements need apply.
Southwest Business Corporation