Sr. Support Specialist

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

As a SR. Analyst of the TMA Customer Service Team, this individual will play a key role in ensuring the successful support of new technologies within our organization. They will assist in the handling of service tickets and other various customer service requests, from supporting the Launch of the technology in account creation to maintaining existing accounts within the application. Their responsibilities will include completing requested tasks within the expected timelines, conducting virtual customer service calls using MS Teams and providing access to various systems upon request.

PAY: $55-70K

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

BENEFIT INFORMATION:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit

ABM 2024 Employee Benefits | Staff & Management

ESSENTIAL FUNCTIONS

• Handle service ticket assignments timely and efficiently.

• Conduct troubleshooting calls via MS Teams.

• Manage access requests to multiple systems.

• Set up and create TMA accounts assisting The Launch team, ensuring smooth setup and functionality of these accounts.

• Continued account maintenance within TMA.

• Aid in training sessions for QR code creation, device setup, manager training, device login, route testing, and employee training.

• Act as the liaison between the field and the development team.

REQUIREMENTS

• Prior experience in technology support, troubleshooting and customer service.

• Strong organizational and communication skills.

• Previous experience with Service Now or other related ticketing platforms.

• Proficiency in Microsoft Office suite, particularly PowerPoint and Teams.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Attention to detail and problem-solving abilities.

• Ability to work independently with strong time management skills.

• Experience and familiarity with mobile applications is a plus.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.