Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Sr. Supply Chain Order Management Analyst

Expired Job

Office Depot Boca Raton , FL 33427

Posted 2 months ago


The Senior Analyst for Order Management is responsible for managing the relationship between Supply Chain and our third party vendors and wholesalers. They are the point person through which all order related information flows. This position develops and implement key controls for order management (e.g.: metrics, issues resolution) in order to minimize risk and ensure timeliness and quality in order fulfillment. This position also identifies best practices, new concepts and technologies, and enforces the application of these changes. This position provides cost savings and justification models to support business decisions.


  • Equivalent to a Bachelor's degree in business, marketing or supply chain.

  • Minimum 3-5 years' experience within a global company working with ERP systems, order fulfillment and/or order management activities

  • In-depth experience in business process flow definition

  • Knowledge of supply chain, order management, and analysis as well as quantitative methods acquired through formal education or 2-3 years on-the-job application.

  • Microsoft Excel, Word, PowerPoint and Outlook as well as Access, Visio and/or other flowcharting tools/software

  • Written and verbal communication skills

  • Analytical skills

  • Project management skills

Pay, Benefits and Work Schedule:

Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Equal Employment Opportunity:

Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identify or expression, sexual orientation or any other characteristic protected by law.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Global Billing And Order Management

Johnson Controls, Inc.

Posted 2 weeks ago

VIEW JOBS 11/3/2018 12:00:00 AM 2019-02-01T00:00 What you will do: The individual who fill this position is responsible for leading the Level 2 (L2) Customer Support team for the Retail Inventory Intelligence TruVUE software solutions. This includes team development, team performance metrics, incident triage, incident resolution, SLA achievement and improvement of customer experience, all based on ITIL best practices. This position will also manage the outsourcing contract for delivery of the L2 technical support services, to ensure adherence to key deliverables and SLAs of that contract. This role is global, and will involve establishing additional support centers in different geographic locations, to meet follow-the-sun and regional support requirements. This leader will also be responsible for working with our sales teams to develop statements of work (SOW), structuring the L2 / L3 engagement process, standard operating procedures to ensure optimal work flow between all support teams. The leader will ensure that a closed loop process is followed for providing customers with a timely resolution to incidents and status updates on their service requests within the committed SLAs. This leader will also focus on developing continuous improvement plans to drive efficiency. This role has direct impact to our customer's businesses as the TrueVUE software is mission critical to their daily operations. This software is used primarily as an inventory management tool so client can align their inventories to meet customer demand. This has a direct impact on customer sales and also loss prevention activities. The ability to quickly resolve any technical incidents and maintain the solution in an operational state is the mission. Extensive experience with software support, service desk support and ITIL service management and support processes. Strong financial and analytical skills. Ability to manage and lead a high performing team. In depth knowledge of remote management technology (software configuration & management, and device monitoring). How you will do it: * Complete strategy assessment and build a future state plan to improve the overall benefits to the global L2 Customer Support team. * This plan will include a road map with dates on projects to enhance our customer experience. * Provide strategic and operational leadership of Level 2 technical support teams which involves trouble shooting and diagnostics for Retail Inventory Intelligence TruVUE software solution. * Facilitate a team of internal professionals and external service providers that are responsible to deliver consistent technical support to our customers. * Manage day to day operations of the technical domain experts to triage complex ongoing systemic issues. * Engage problem management processes to identify and proactively remediate incident trends. Review and monitor training material and escalated cases to identify ongoing training needs for staff. * Assess performance, develop improvement plans, and implement solutions to drive continuous improvement using KPIs, CSAT to measure customer satisfaction. * Implement best practices, identify opportunities for inter-departmental improvement initiatives and maintain and improve Service Policy. * Manage the outsourcing contract to ensure SLAs are met, and to negotiating future changes as required What we look for: Required * The candidate must be comfortable with and demonstrate competency in performing data analysis; ensure integration of cross-business and process activities promoting best in class strategies; comfortable troubleshooting issues under pressure of deadlines, and driving change. * Must have the ability to manage, motivate and engage employees. Ability to set priorities aligned to business objectives. Provide direction and coaching as required, help employees with their individual development plans and complete succession planning. Lead by example * The individual must be able to work effectively with little direct supervision and manage priorities for direct reports including setting and measuring objectives and outcomes. * Strong customer focus and collaborative skills. * The candidate must have strong communication (oral and written) and relationship building skills; a team player; comfort in operating within a dynamic, complex organizational structure; * Establishes credibility throughout the organization in systems, processes and people by demonstrating Tyco Values. * BS in Information Technology or related field or combined work experience and education. * 5 + years Software support Management/supervisory experience. * Strong managerial and leadership skills with experience in working with other business departments in a matrix environment. * Strong analytical skills, business acumen with excellent problem solving skills. * Proven experience in managing service level reporting and analysis. * Experience or certification in ITIL service operations. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit Johnson Controls, Inc. Boca Raton FL

Sr. Supply Chain Order Management Analyst

Expired Job

Office Depot