Sr Student Financial Services Assistant

Position Details

Summary

Operating Title Sr Student Financial Services Assistant Long Classification Title Senior Program Support Assistant Campus Location Durham Department UNH Financial Aid Operations Summary of Position

Provide comprehensive services and support to students and families in managing their university finances. Engage in activities that enhance recruitment, retention, and success of the student body.

Administer financial aid and student receivables programs in compliance with applicable Federal, State, and institutional laws, regulations, policies, and procedures. Assist in the research and review of regulations, polices and process assessments.

Acceptable minimum level of education Acceptable minimum years of experience Additional Job Information Posting Number PS4550FY24 Other minimum qualifications

Associates and 1-3 years of higher education experience, or 3-5 years of related higher education experience.

Additional Preferred Qualifications

Experience in college or university business office. Additional related experience and/or higher education.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting https://jobs.usnh.edu/postings/60587 Percent Time Information (FTE) 1.00 Grade 12 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains.

There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

Posting Date 04/10/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist?

No Job Category Hourly Staff (Non-Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements. Please check all items that apply. None applicable

Duties / Responsibilities

Job Duties

Duty/Responsibility

Account Analysis

Use independent decision making when evaluating student need for exceptional circumstances, gather appropriate supporting documentation, and submit for review. Use federal regulatory professional judgement to revise dependency status on application.

Complete student receivables activities such as late payment fee and financial hold assessment. Assist students and families struggling financially to explore resolution options and to support their continued enrollment, mitigating risk of becoming a collection account. Review, research, and post incoming payments.

Research solutions for complex situations to support student enrollment and retention. Review application data elements to establish eligibility for federal and institutional aid.

Duty/Responsibility

Specialized Work Team

Assisting in the administration of Blackbaud Award Management scholarship processing. Perform special projects and assist with specific aid programs, as assigned. This includes serving on specialized work groups (example but not limited to loans, study abroad, scholarships, fee assessment, reduce loan/part-time students). Work as a team to process aid which includes evaluation of aid offers, assessing accuracy of aid offer, and necessary aid adjustments.

Duty/Responsibility

Customer Service

Provide comprehensive customer service for students and families regarding financial aid and tuition and fee billing. Inform and advise students about financial aid eligibility, application procedures, costs, indebtedness, and financial literacy offerings.

Individualize information to the student given their needs and program of study. Maintain knowledge of applicable federal, state, and university policies and procedures as it relates to student aid and billing. De-escalate customer service matters.

Participate in all customer service-related activities such as answering phones, email, scheduling appointments, and walk-in traffic. Assist Admissions Office in its outreach activities by providing student financial information at open house/recruitment events, info sessions, and offering counseling to students and families. Serve as an educational resource for prospective students, returning students, and families.

Duty/Responsibility

Document Processing

Perform review and analysis of financial aid application materials. Federal Tax Verifications as mandated by federal law.

Review the students and/or parents federal income taxes for correctness and compare information on taxes to information filed on the FAFSA. Report any discrepancies and make appropriate aid adjustments. Manage receipt of electronic forms relating to financial aid, scholarships, student accounts, and create new forms as needed. Forms may require account adjustments related to social security number updates, payroll deductions, or other personally identifiable information.

Duty/Responsibility

Data Stewardship

Maintain confidentiality and protect and secure student records, data, and privacy. Ensure that proper controls are in place when accessing various technological products and services.

Counsel and advise students and parents on best practices for ensuring privacy and FERPA compliance. Adhere and advise on financial aid data sharing practices and the permissibility of access to financial aid data elements and materials.

Duty/Responsibility

Other Duties as Assigned

Supplemental Questions