Sr Specialist (Workday Focused) - Technical Training Team, Operational Excellence

Job Title: Sr Specialist (Workday Focused) - Technical Training Team, Operational Excellence

Department: Technical Training - Operational Excellence, Acrisure Business Services

Location: Hybrid in Grand Rapids, Michigan OR Remote

About Acrisure

Acrisure is a fintech financial services leader and among the world's top 10 insurance brokerages. Acrisure has grown from $38 million to more than $3 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution. As of October 2021, Acrisure employs over 11,000 employees across 45 states and eight countries.

Led by co-founder, CEO and President Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, asset management, real estate services, and cyber services. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary:

The Technical Training Team (T3) at Acrisure is responsible for providing Acrisure employees the technical training they need, when they need it, and how they need it to succeed in their functional roles. The Sr Specialist (Workday Focused) is responsible for analyzing, designing, developing, and implementing technical/functional training solutions. This person will build strong relationships with Acrisure functional teams to determine areas for employee improvement, develop training courses for new and existing employees, and establish methods to track employee performance after the completion of training.

This specific opening will be a role dedicated to Workday training needs and requires previous experience training Workday Finance modules.

Responsibilities:

• Designs, delivers, maintains, and reviews training solutions and programs based on needs of the organization

• Creates engaging, interactive, and high-quality learning experiences, utilizing ADDIE model

• Conducts and documents thorough Job Task Analysis (JTAs) as a framework for identifying skills and required content

• Collaborates with Subject Matter Experts (SMEs), leaders, and functional specialists in Operational Excellence to align on project expectations

• Gathers relevant information and existing resources from subject matter experts to support the design of learning content

• Writes appropriate learning objectives and program outlines utilizing the High-Level Design Document (HLDD) Template

• Develops solutions that support the learning objectives and engage all learning styles (visual/auditory/hands-on)

• Builds high-quality solutions adhering to workflows and best practices of the Technical Training Team

• Utilizes Articulate Storyline to develop in-depth interactive self-directed experiences

• Develops basic self-directed interactive solutions utilizing Articulate Rise

• Produces and edits training videos utilizing Adobe Premiere

• Produces engaging and visually appealing presentation decks using PowerPoint and/or Menti

• Manages projects in Monday.com following Technical Training Team best practices

• Produces compelling virtual learning experiences utilizing interactive features of MS Teams (polls, chat, breakout rooms, reactions)

• Creates a safe environment for learners to ask questions and engage in a bias-free space

• Evaluates the effectiveness of training to the employees and develops appropriate modifications as needed.

This description is not meant to be all-inclusive and may be modified at the discretion of management.

Requirements:

• Excellent written and verbal communication skills

• Strong interpersonal, relationship building, and listening skills

• Proven ability to think strategically and make the complex simpler, adjusting messaging to meet the needs of the audience

• Able to work independently, multi-task, and collaborate with team members

• Operate with a sense of urgency to meet all commitments and deadlines

• Strong time management and prioritization skills

• Attention to detail and commitment to a high level of accuracy

• Maintain a professional demeanor and positive attitude

• Self-motivated and driven

Education/Experience:

• Bachelor's Degree in HR, Organizational Development, Education, Communication or related field preferred

• Previous experience training functions in Workday Finance modules required

• Experience in a corporate environment preferred

• Working knowledge of MS365 required

• Working knowledge of content authoring tools (Articulate, Adobe) highly desired

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option

• Opportunities for Growth

• Educational Resources

• Generous time away

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children's Health at Helen DeVos Children's Hospital.

For more, visit www.Acrisure.com or learn more here.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.