SR Specialist, VIP IT Support 1

Micron Technology, Inc. Milpitas , CA 95035

Posted 6 months ago

Req. ID: 134946

Sr. Specialist, VIP IT Support

Micron Company Information

Micron Technology is a global leader in the semiconductor industry. For more than 40 years, Micron has

dedicated itself to collaborating with engineers to drive innovation and transform what's possible. A world of ideas, memories and knowledge accessed, managed and connected in ways never imagined. Memory makes it all possible. For over 40 years, we have been instrumental to the world's most significant technology advancements, delivering optimized memory and storage systems for a broad range of applications. Our team is transforming how the world uses information delivering solutions for the world's toughest computing and storage challenges

Micron Technology's vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.

Job Description

The Senior Specialist in the Desktop & Executive Support leadership group is a senior role and a core member of the Personal Productivity Devices (PPD) team that supports vice president, executive vice president, senior vice president, and vice president roles.

The Senior Specialist is responsible for collaborating with Executive Admins, Exchange, Network, IT Security teams and more, to facilitate and demonstrate extensive technical knowledge within the PPD team. This position provides timely technical support on mobile devices (Android and iOS), desktop as well as notebook systems (Windows and Mac), and conference rooms.

The Senior Specialist will also provide input on current and long-term technology roadmap that will impact and/or benefit Micron's executive team members. The Senior Specialist must have a comprehensive understanding and support in the advancement of technology implementations, core software standards, image conception, workstation management, and automated software distributions.

This position requires an emphasis on problem identification and resolution, technical solution development, project management, user experience, as well as building and maintaining positive business relationships with the global IT Organizations, clients and vendors. Fulfillment of responsibilities must be performed with a minimum amount of supervision.

Core Skills

The Senior Specialist must able to communicate effectively, wow customers with their personable approach, attention to detail, listening skills, and problem-solving skills. She/he must be knowledgeable about all aspects of technology, not experts, to effectively troubleshoot the diverse case load.

Technical knowledge and the ability to work under pressure are two important skills a Senior Specialist must exhibit in this role.

Technical Requirements

  • Responsible for executive support, including the advanced technological/executive needs of corporate customers, both in the office and sometimes at home

  • Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments

  • Identify, resolve and escalate business issues as appropriate

  • Provide after hours and on-call support

  • Deliver executive support for special events

  • Experience working on mobile applications on iPhones and Androids

  • Experience troubleshooting hardware and software issues on laptops

  • Manage VIP CRM support queue

  • Working knowledge of Microsoft Office products

  • Support security policies and standards

  • Ensure company assets (replacement parts) are tracked and maintained responsibly

  • Perform analysis, diagnosis, and resolution of PC problems either on-site or via remote access

  • Corporate mobile app support

  • Experience using and troubleshooting video conferencing equipment

  • Develop, document, and maintain Executive Knowledge Based Articles (KBA's)

Customer Service Requirements

  • Exceptional listener

  • 3+ years customer service experience

  • Stellar client service - This includes an ability to convert technical jargon into a language people can easily understand

  • Excellent communicator whether it is face-to-face, written or oral communication

  • Enjoys solving problems and building relationships

  • Documents and shares information with the team

  • Be comfortable being uncomfortable because they have never seen this problem before, and they know they can work it out

  • Ability to multi-task in a fast-paced environment

  • Demonstrate initiative, be a self-starter

  • Advanced ability to work independently, as well as collaboratively, within a team

Qualifications

  • 3+ years of experience in customer service
  • 5+ years of experience in diagnosing or repairing PCs and/or mobile devices

Required Qualifications

  • Bachelor degree in Computer Information Systems, Engineering, or Business

  • 3-5 years of demonstrated PC repair/Networking experience

  • 1+ years retail or customer service experience

  • COMP TIA A+ certification or equivalent

  • Demonstrated knowledge of Windows 10 and MacOS and mobile environments.

About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands Micron, Crucial and Ballistix we offer the industry's broadest portfolio. We are the only company manufacturing today's major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

Micron Benefits

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.

We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran's status, or other classifications protected under law. This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

To request assistance with the application process, please contact Micron's Human Resources Department at 1-800-336-8918 (or 208-368-4748).

Keywords: Milpitas || California (US-CA) || United States (US) || Technology Development || Experienced || Regular || Information Systems and Technology || Not Applicable ||


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SR Specialist, VIP IT Support 1

Micron Technology, Inc.