Sr. Specialist II - Special Credits - Phoenix, AZ
Req #: 180112530
Location: Phoenix, AZ,US
Job Category: Collections
As a Sr. Specialist II you will have direct contact with customers by telephone to establish a mutual agreement to bring charged off consumer loans to resolution based on liquidity and available assets. Utilize negotiation skills to obtain payoff, settlements or acceptable arrangements of account balance based on an understanding of customer financial status. Review and analyze customer credit bureaus, property evaluations, contact credit, employment, and references or utilize skip trace procedures to increase customer contact. Determine the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions. May coach lower level collectors sharing best practices regarding collection techniques.
You will receive general supervision and regularly exercise judgment to accomplish assignments. You will demonstrate judgment capability and be able to work independently of supervisor on predominately complex matters.
At least two years of late stage (120+ days) collections experience (secured preferred) or at least one year of late stage collection experience in auto finance and student loans
At least one year of skip tracing experience
High school diploma or GED required
Expert knowledge of collection laws (FDCPA)
Proficient use of a PC and working knowledge of Microsoft Office software products (Word, Excel)
Ability to be self-motivated, creative and innovative
Excellent oral and written communication skills
Excellent organizational and time management to maintain work volume
Excellent negotiation and influencing skills
Jpmorgan Chase & Co.