Sr. Specialist II - Special Credits - Phoenix, AZ

Jpmorgan Chase & Co. Phoenix , AZ 85002

Posted 6 days ago

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Sr. Specialist II - Special Credits - Phoenix, AZ

Req #: 180112530

Location: Phoenix, AZ,US

Job Category: Collections

Job Description:

As a Sr. Specialist II you will have direct contact with customers by telephone to establish a mutual agreement to bring charged off consumer loans to resolution based on liquidity and available assets. Utilize negotiation skills to obtain payoff, settlements or acceptable arrangements of account balance based on an understanding of customer financial status. Review and analyze customer credit bureaus, property evaluations, contact credit, employment, and references or utilize skip trace procedures to increase customer contact. Determine the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions. May coach lower level collectors sharing best practices regarding collection techniques.

You will receive general supervision and regularly exercise judgment to accomplish assignments. You will demonstrate judgment capability and be able to work independently of supervisor on predominately complex matters.


  • assisting customers with a total loss/stolen un-recovered claim that also has a gap waiver or gap insurance product.
  • working with both primary insurance companies and gap administrators or gap providers for resolution to claims.
  • managing a portfolio consisting of accounts that are 0 to 120+ days delinquent where our customer(s) have had their unit totaled or stolen/un recovered.
  • skip tracing and collection tools if needed to locate the customers in order to get the primary insurance and the gap waiver/insurance claims paid
  • the ability to work in a multi tasked team environment where flexibility and dependability are required
  • communicate effectively and professionally with internal and external customers

At least two years of late stage (120+ days) collections experience (secured preferred) or at least one year of late stage collection experience in auto finance and student loans

  • At least one year of skip tracing experience

  • High school diploma or GED required

  • Expert knowledge of collection laws (FDCPA)

  • Proficient use of a PC and working knowledge of Microsoft Office software products (Word, Excel)

  • Ability to be self-motivated, creative and innovative

  • Excellent oral and written communication skills

  • Excellent organizational and time management to maintain work volume

  • Excellent negotiation and influencing skills

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Sr. Specialist II - Special Credits - Phoenix, AZ

Jpmorgan Chase & Co.