Sr. Specialist, Application Support

Santander Bank East Providence , RI 02914

Posted 1 week ago

Sr. Specialist, Application Support-1901347

Description

Sr. Specialist, Application Support is responsible for maintaining and supporting the Santander production applications environment. In addition, s/he responds to alerts and escalations, completes technical documentation, and independently supports/configures complex systems.

Responsibilities:

  • Conducts follow-up calls to clients, application groups and external vendors

  • Drives productivity, recommends improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement

  • Ensures all issues are properly logged

  • Escalates unresolved issues to appropriate internal teams

  • Identifies reoccurring issues and determine the root cause, own the problem until resolution

  • Prioritizes and manage several open issues at one time

  • Provides prompt and accurate feedback to customers

  • Provides support, including procedural documentation and relevant reports

  • Stays current with system information, changes and updates

  • Supports the roll-out of new applications

Qualifications

  • Bachelor's Degree; in Computer Science/Software Engineering or equivalent field or equivalent work experience

  • 3-5 years' experience with application support, support tools and processes

  • 3-5 years' experience with monitoring and alerting platforms

  • 3-5 years' experience writing and troubleshooting intermediate SQL queries and navigating large domain models

  • 3-5 years hands-on experience with problem diagnosis and creative problem solving skills

Skills and Abilities:

  • Ability to independently manage multiple tasks and client commitments concurrently

  • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques

  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

  • Excellent problem-solving, team, and time management skills

  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (i.e., executive, management, individual contributors)

  • Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)

  • Resourceful and proactive in gathering information and sharing ideas

  • Solid understanding of network and internet technology concepts, including web server technologies, database technologies, Microsoft environments and Data center operations

  • Strong attention to detail

  • Willingly shares relevant technical and/or industry knowledge and expertise to other resources

  • Minimal physical effort such as sitting, standing, and walking

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job:Application Support

Primary Location:Rhode Island-East Providence-95 Amaral Street - 06359 - Santander Way

Organization:Technology (5900)

Schedule:Full-time

Job Posting:Mar 13, 2019, 3:59:47 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO


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Sr. Specialist, Application Support

Santander Bank