Sr. Solutions Engineering Specialists (Ses)

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

The Solutions Engineering Specialist (SES) partners with Specialist Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SESs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs.

The SES will architect and designs solutions utilizing T-Mobile or partner business solutions, equipment, and network. SESs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries.

SESs further support Specialist Business Sales by reviewing specific customer opportunities and sales funnels. SESs will keep the Specialist Business Sales teams they support apprised of relevant technologies and industry trends.

They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SESs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SESs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SESs also pursue and maintain partner or industry certification as required for their position.

Sr. Solutions Engineering Specialists (SES) also:

• Senior SES is well tenured in presales engineering within the fields of Wireless, IoT, and Cloud Architectures

• Understand and present T-Mobile wireless network and related key technologies

• Maintain expert-level knowledge of specialty products focused on 5G Advanced Solutions, Private Networks, Edge/Cloud Compute, and IoT

• Maintain expert-level knowledge of wireless-related Value-Added Solutions

• Facilitate wireless network coverage analysis

• Discuss and assist with processing In-Building Coverage requests

• Understand and present product roadmaps as needed

• Understand and present network coverage/network build-out plans as needed

• Assist with post-sale support/escalations as needed

• High-level portfolio awareness of all T-Mobile Solutions and technologies

Job Responsibilities:

Aligns to support Specialist sales teams for Advanced and Complex Solutions

Supports complex customer opportunities in the most sophisticated customer segments such as Enterprise, Strategic, State/Local Government, Education, or Federal.

Participate in customer meetings, primarily face to face.

Facilitate coverage analysis and review with customers.

Discuss and assist with processing In-Building coverage requests.

Uncover opportunities and recommend solutions.

Understanding nuances and drivers.

Design and architect services and solutions

Close technical hurdles

Prepare and present technical customer presentations

Present product roadmaps

Present network build-out plans.

Demonstrate wireless devices and solutions to customers.

Provide RFP technical input

Strategize with Sales team to improve Regional/National sales

Participate in account reviews with customers

Own customer technical relationships

Supports customer pilots.

Provides Subject Matter Expertise in at least TWO area of focus (SDWAN/Edge, Cellular Technology, Security, Mobile Internet/Routers, etc.)

Architects or develops standard and non-standard solutions to complex business challenges.

Maintaining technical knowledge by attend training in assigned areas

Maintaining adequate level of industry expertise

Pursue industry certification appropriate to role

T-Mobile wireless network and related key technologies

Wireless handsets, mobile hotspots, tablets, and key wireless devices

Wireless-related Value-Added Solutions

High-level understanding of T-Mobile Global Solutions, products, and technologies.

Ensure a positive customer experience

Assist w/ high-level support and troubleshooting

Open tickets and engage appropriate support resources

Train Sales on technical topics, product updates, Tech Talks

Customer Trainings

Product/Network/Marketing road-show webinars

Provides Training and Mentoring to Associate SEs and Engineers as required.

Leads tiger teams or special projects as required.

Education:

High School Diploma/GED (Required)

Bachelor's Degree STEM area of study (Required)

Work Experience:

7-10 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. ()

Experience supporting Strategic or Federal Accounts ()

Knowledge, Skills and Abilities:

Technical Leadership (Required)

Project Management (Preferred)

Communication Excellent oral and written communications; strong interpersonal skills. (Required)

Sales Experience with Sales Methodologies. (Preferred)

Applications Proficiency with business application software. (Required)

Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)

Technical Presentations Ability to create and deliver technical presentations. (Required)

Subject Matter Expertise in at least TWO area of focus (Cellular Architectures, SDWAN/Edge, Security, Mobile Internet/Routers, IoT) (Required)

• At least 18 years of age

• Legally authorized to work in the United States

o California Pay Range: $166,700 - $225,500

o Washington Pay Range: $171,100 - $231,400

o The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

o At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Travel:

Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.