Sr. Solutions Engineer (Southwest)

Cox Auto Inc Phoenix , AZ 85002

Posted 1 week ago

The Solutions Engineer is responsible for providing pre-sales support for complex managed services solutions in a cloud hosting environment. The "SE" must be a subject matter expert on all RapidScale solutions and continually working to improve themselves and our company. Position includes direct customer involvement on sales opportunities, validation of all quotes, ongoing enhancement of service and product descriptions, and interfacing with Sales, Marketing, and Engineering teams to keep up-to-date on all new service capabilities.

Primary Responsibilities and Essential Functions:

  • Develop and maintain internal and external relationships with clients, partners, vendors and colleagues. Communicate professionally and effectively at all levels.

  • Take a leading role in senior level presentations and large scale customer negotiations with Sales Teams and Sales Partners.

  • Provide metrics / detail on number / status of opportunities being supported.

  • Ensure consistency of solutions, value proposition, and pre-sales support methodology.

  • Assist sales team on technical aspects of proposal writing and development.

  • Ensure smooth transfer of solution design details and knowledge from Solutions Engineering team to Engineering teams and Project Management teams for all new service implementations.

  • Ensure solutions comply with operational processes and policies related to solution design and implementation.

  • Foster a customer service-oriented approach for all team members.

  • Up to 50% travel

2-3 years of experience in pre-sales support

  • 5-7 years of progressive experience implementing information technology solutions

  • Strong problem resolution and conflict management skills

  • A working knowledge of Microsoft Windows and Linux operating systems

  • A working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies

  • Strong understanding of network and security solutions

  • Understanding of IP addressing and subnets, routing protocols, firewalls, and load balancing

  • Strong interpersonal skills; must work effectively with associates; be a team player

  • Demonstrated technical sales leadership skills

  • Excellent communication skills, verbal and written; must communicate effectively in a professional manner

  • Effectively multitask, organized, and manage priorities

  • Strong MS Office and Visio Skills

  • Must project confidence and creativity

  • Must display a willingness to learn and self-motivate

  • Keep a positive attitude at all times

  • Prior technology sales experience (desired)

  • Demonstrates RapidScale values

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Solutions Engineer UCC Southwest Corp ASG

Shi International Corp.

Posted 2 weeks ago

VIEW JOBS 3/5/2019 12:00:00 AM 2019-06-03T00:00 About SHI Innovative Solutions. World Class Support. Headquartered in Somerset, NJ, SHI International Corp. has transformed itself from a $1 million "software-only" regional reseller into a $8.5 billion+ global provider of technology products and services. Privately-held and under the guidance of its current ownership since 1989, SHI has experienced tremendous growth in size and scope. Its organic growth and over two decades of stability are a direct result of backing a highly-skilled, tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.SHI offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, mobility and IT asset management.SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI's goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: * World Class Facility includes on site gyms, restaurants and community events * Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy * Work in an up-beat, creative, and fun environment * Benefits, include medical, vision, dental, 401K, and flexible spending * Supportive Management and Leadership Job Summary Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. SHI has an exciting job opportunity available in our Corp Advanced Solutions department as a Field Solutions Engineer focused on Unified Communication/Collaboration (UCC). This individual will be customer facing and will uncover and develop opportunities. The Field Solutions engineer will take a consultative approach to UCC projects and will understand how that technology enables business. Responsibilities/Job Function * Field questions, find answers, engage partners and SEs, pro-actively seeking new UCC opportunities from prospects and existing customers. * This specialist is the conduit for all UC related efforts within Corp. * Responsible for the execution of world class expertise around all things Unified Communications & Collaboration at SHI Corp as a subject matter expert. * Consultative approach to UC and understands how that technology enables business. * Broad technical understanding of the top UC platforms and purchasing programs. * Responsible for Unified Communications Solution Practice business: * Develop trust and relationships with internal and external partners to effectively and efficiently move complex sales & services opportunities to close for SHI customers. * Focused on delivering a world class customer experience according to SHI standards. * Must develop relationships with UC teams and the appropriate OEM technical personnel to establish market credibility and ensure the sales team understands the customer's on-going security needs. * Educate and develop sales teams on UC Solutions selling * Product training and positioning * Stay current on new technology, trends and market behavior * Eager to assist and find solutions, even when information given is vague and not specific. Qualifications/Minimum Skills Required * At least 5-8 years of experience within UC landscape * Experience with 2 or more of the following: VOIP, messaging, audio and web conference technologies, and mobility * Ability to identify existing customer UC landscape and make recommendations to improve future architectures or customer experience. * Ability to Architect Enterprise class large scale UC systems. * Passion for technology/strong sales skills and talents * Be highly organized * Excellent written and verbal communication, listening, negotiation and presentation skills. * Ability to work effectively, add value as a team member and assume a leadership role for the team. * Demonstrated technical knowledge and consultative skills. * Ability to train and disseminate information within an Area or Operation. * Ability to understand complex technical and selling situations and the ability to solve the problem or solicit the required resources. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Shi International Corp. Phoenix AZ

Sr. Solutions Engineer (Southwest)

Cox Auto Inc