Amazon Web Services is looking for Solutions Architects to help customers transform their customer experiences with Amazon Connect. Our customers are meeting the high bar of delivering outstanding customer service by working closely with solution architects to design, optimize, and deliver customer experiences on Amazon Connect.
You will help our customers design and deploy their contact centers on AWS with a specific focus on those customers who are leveraging Salesforce as their CRM platform or are evaluating an Amazon Connect + Salesforce service as being core to their customer service strategy. This position will help AWS exceed customer expectations in part by overcoming technical objections and ensuring that key stakeholders are on task with the project deliverables. Deep technical skills combined with strong program and project management skills are essential to be successful in this role.
Your broad responsibilities include owning the technical engagement and ultimate success around specific Amazon Connect + Salesforce implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience.
In addition, you will engage with other AWS service teams, solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure. You will be responsible for developing and executing solution workshops to develop internal and external resources.
You will have the opportunity to work closely with sales, field solutions architecture, the customers, AWS software development and service teams, and Salesforce product and field teams, to implement and execute strategy. You will collaborate with the service teams to deliver the best solutions with efficient use of resources and technologies.
You will work with all stakeholders to convey/capture best practices, assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage appropriate risk-taking behavior to maximize business benefit.
Successful candidates will have a strong technical background, be detail driven and have excellent problem solving abilities. You will have a deep understanding of product design and implementation details and will successfully represent the technical team to senior leadership and customers. Strong written skills is a requirement. Your technical expertise and operational excellence will influence the team's decisions and drive secure and robust solutions. You will convey best practices around AWS services and influence customers to allocate appropriate resources for adopting them. You should not only be passionate about delivering great customer service and deploying AWS solutions, but should also be obsessed with accelerating the customers' successful adoption of AWS. Additionally, candidates must possess a technical understanding of Salesforce Service Cloud from both an architectural as well as a deployment perspective.
25-50% regional travel to customer may be required.
Position can be based in any major US location.