Sr. Software Engineer - Global Operations

Basic Qualifications:

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

• Proficiency in scripting and automation skills, converting manual and maintenance functions into fully orchestrated automation

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

• Bachelors or master's with a STEM major (Science, Technology, Engineering or Math)

• 4+ years relevant work experience with technical automation engineering experience and/or strong commercial software development experience.

• Deep knowledge and experience on automation engineering, robotic process automation, systems engineering, change procedure automation, AI/ML technologies (monitoring/alerting automation, observability automation, configuration management automation, smart alerting, dynamic topology mapping, auto ticket triage, deployment automation, infrastructure orchestration, and analytics) and secure software development practices.

• Strong experience using programming languages like python, java, c# etc and/or automation software like Ansible, UIPath, automation anywhere, ActiveBatch, Arago HIRO AI ITSM etc., - with the ability to lead through ambiguity while partnering across organizations.

• Strong experience in researching the latest automation and AIOps trends and proposing advanced tooling/solutions for frontline operations management.

• Experience leveraging on-prem datacenters as well as AWS/Azure/GCP to monitor/alert and change highly reliable and scalable private and public cloud applications.

• Understanding of network, systems, storage, compute, operations and ITSM processes.

• Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities

• Proven track record of taking research concepts from ideation to productization

• Demonstrated understanding of systems, applications, monitoring solutions and operational characteristics of highly available and scalable systems.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 130,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.