Sr. Services Manager

3DS Dassault Systems Radnor , PA 19087

Posted 2 weeks ago

Imagine new horizons...

Dassault Systemes' Quintiq is a leading provider of optimization software solutions. We empower our customers to achieve the operational success they drive for. As a Sr. Services manager, you will drive business with existing clients and ensure project success.

Do you want to be inspired and enjoy coming to work? At Dassault Systmes, we empower our employees and support their passion to change the world and build the future. Let's design new horizons together with the power of 3DEXPERIENCE virtual universes!

What will your role be?

You will be responsible for mentoring and leading transformation within your team to grow revenue for 3DS within the Quintiq brand. In addition, you will be accountable to execute based on the Quintiq Project Lifecycle (QPLC) and deliver on the final stage of the Dassault Systemes LEVERAGE engagement model and excel in software implementation projects to achieve high customer satisfaction.

This role will give you many opportunities to demonstrate you strengths and to show your leadership strengths. Can you see yourself in this role now?

The challenges ahead

  • Maximize existing client business relationships and maintain a high level of customer satisfaction

  • Act as a trusted adviser for prospects and customers

  • Monitoring the financial health of implementation projects and create strategies to improve it.

  • Act as escalation contact for customers.

  • Recruitment & hiring of consultancy staff

  • Direct Project Managers, services consultant and team lead activities

  • Manage, coach and appraise the performance of the team

  • Work with the NAM Services Leadership, to implement and adapt global Services Strategy, Processes and Methodologies for the future scalability of the NAM Services Organization.

Your key success factors?

  • Requires a minimum of a BS Degree in a technical discipline

  • Must have experience in executive client relationships and comfortable at C-level interaction

  • 5+ years' experience leading multi-million-dollar consulting engagements from a Project Management, Solutions Architect or Technical Lead role.

  • 5+ years' experience in a leadership role managing people and revenue budgets in excess of $3million

  • Experience in supply chain planning and optimization implementations preferred

  • Fluency in Spanish or French is a plus

Compensation & Benefits

Dassault Systmes offers an excellent salary with potential for bonus, commensurate with experience that is above average in the local community. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match, 3 weeks' vacation and 8 paid holidays plus 4 floating holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

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Sr. Services Manager

3DS Dassault Systems