This is a Contract to Hire/Contract role so need only local candidates who can commute in West lake TX
The ServiceNow Sr Engineer is responsible for working closely with HR IT business analysts and business partners to deploy technology solutions that meet business needs.
Works closely with HR IT business analysts to understand business requirements and translate into technology solutions, ensuring customer expectations are met in a timely manner and aligned with technology standards. Designs, develops, deploys, installs, configures and maintains standard, sustainable solutions on the ServiceNow platform and ServiceNow HR Service Delivery with regards to discipline and software. Define and implement solutions that adhere to enterprise and platform architectural and engineering standards.
Managing all aspects of SDLC related to ServiceNow HR Service Delivery, including story creation, points assignment, backlog grooming, queue prioritization, develop/design and testing.
Involvement with escalations and incident management including post incident reporting.
Resolving incident tickets within published SLAs.
Act as a liaison and partner between IT and HR business areas, providing HR technology subject matter expertise.
Collaborate on the evaluation, recommendation, business readiness and implementation of ServiceNow technology solutions.
Help identify potential improvements to processes, procedures and software tools.
Provide training and mentoring to Level 1 peers in support of enhancement and defect tickets.
Provide preventative maintenance, troubleshooting, and problem resolution services for ServiceNow and HR Service Delivery.
Maintains current knowledge of ServiceNow marketplace changes, technology changes, and client business pertinent to HR Service Delivery.
Minimum Education Required:
Bachelor's degree in an appropriate field from an accredited college/university or equivalent work experience
Years and Type of Experience Required:
Minimum of 7 years of experience with ServiceNow or other Case Management, Knowledge Management Applications
Requires 4+ years of ServiceNow platform experience
Requires 4+ years of relevant technical and business work experience as a developer/administrator
ITIL v3 certification preferred
Experience with HR Business Process, planning and implementation strongly preferred
Proven experience in all aspects of ServiceNow development, configuration and administration
ServiceNow, HR Service Delivery, ITIL, HR Business process etC