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Sr Servicenow Architect

Expired Job

Matchpoint Solutions Mountain View , CA 94035

Posted 5 months ago

Essential Responsibilities
  • Defining & continuously improving the service management teams demand intake through delivery methodology and processes based on industry best practices including SAFe, Lean, ITIL
  • Managing our demand through optimizing delivery process, gather high level requirements, propose on-boarding solutions, provide rough order of magnitude / estimations, time lines
  • In collaboration with the ITSM Technical Architect, Process owners provide repeatable solutions to on-board customers to ITSM
  • Partner with the IT Service owners and Business Units to educate them on Service Management assist them in identifying opportunities to leverage the ServiceNow platform.
  • Lead detailed process review/workshops with the department/location to define process complexity, automation potential and savings, and any recommendations for standardization
  • Review functional and technical documentation to identify requirements for the new functional implementation in order to support new features.
  • Uses repeatable architecture frameworks and processes to enable implementation of next generation service management
  • Evaluation of new technologies like machine learning, AI to optimize enterprise processes
  • Experience working collaboratively with service owners, process managers and senior leadershi


Worked as a Process Architect, Enterprise Architect, Product Manager in the Service Management discipline 10- 12+ years:
Product & Process Skills
Subject Matter expertise across the Service Management and Enterprise process
  • Ability to design process & develop using ServiceNow platform
  • Critical thinking and problem-solving skills
  • Presentation skill to showcase solution
Service Management tools
  • Experience in process design and development within IT Service Management tools such as ServiceNow (preferred), Remedy, HP
Leadership Skills
  • Influencing skill to drives change across the organization
  • Mentoring others and establish effective working relationship with service owners and peers
  • Excellent interpersonal communication and presentation skills
Preferred Qualifications
  • Experience with ServiceNow ITSM Suite
  • ServiceNow Certified Application Developer certification
  • ITIL Master certification
Required Education
  • 4-year degree or equivalent experience
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Sr Servicenow Architect

Expired Job

Matchpoint Solutions