Sr. Service Technician

Do you want to change the world? We do, too.

SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

SunPower needs YOU as a Sr. Service Technician! Are you looking for a chance to grow in your career and an opportunity to make a difference in the way the world is powered? Then this is for you!

This position comes with great compensation and benefits!

• Competitive pay

• Medical, Dental, Vision coverage starts day one, no waiting period

• Short-Term and Long-Term Disability 100% paid for by the company

• 401k

• Paid Parental Leave

• PTO, Sick and Volunteer time

• Life insurance and AD&D provided

• Full-Time hourly role, typically M-F 8-hour shifts, potential weekends

• Opportunity for career advancement

Essential Duties & Responsibilities:

• Serve as leader and mentor, providing training to Service Technicians

• Responsible for management and completion of all residential service and warranty-related work with focus on safety, quality, and customer experience

• Troubleshoot/resolve residential solar warranty and service issues that arise from modules, monitoring, storage/balance of system components

• Investigate/mitigate/repair reported roof leaks

• Communicate directly with customers and provide great customer experience

• Effectively plan project workflows and delegate tasks

• Provide training and mentorship to Service Technicians

• Serve as the competent safety person on-site

• Complete Field Service Requests and submit associated documentation

• Participate in regular meetings/provide feedback/contribute to Root Cause Corrective Actions

• Support training and onboarding of new hires

• Assist with installs, inspections, and site surveys

• Operate smart devices and upload data into system

• Operate/maintain electrical service vehicles and equipment

• Complete work with high level professional quality

Minimum Qualifications:

• High School diploma

• 3 - 5 years of applicable electrical, construction and solar experience or equivalent combination of education and experience

• Strong understanding of NEC codes and standards, especially for residential PV installations

• Excellent customer service/communication skills

• Excellent time management/organizational skills

Preferred Qualifications:

• Associate Degree

• Connecticut E-1 or E-2 Electrical License

• 5 years of applicable electrical, construction and solar experience

• OSHA 30 Certification

• Proficiency installing and monitoring microinverters

• Experience with energy storage and backup systems

• NABCEP certification

Physical Demands and Working Conditions:

• Ability to traverse/maneuver job site and survey/assess all aspects of the construction process for extended periods of time

• Ability to climb a ladder onto a roof, walk across a roof, and install equipment to roof safely

• Work in outdoor conditions: inclement weather, heat and humidity, cold and freezing temperatures, and exposure to poisonous plants, insects, and allergens

• May be exposed to energized electrical equipment/construction chemicals and will be required to take appropriate precautions.

• Employee may handle work equipment and be required to lift, move and install materials up to 50+ pounds

• Noise level is moderate but varies depending on location

• Able to use and learn standard construction equipment/technology with proficiency

• Must hold a valid driver's license and own a registered, insured personal vehicle to travel between job sites (no use of motorcycles or scooters during business hours)

• Visual acuity to drive motor vehicles/mobile equipment/read printed and electronic documents and distinguish wiring colors

• Hearing capacity to receive, perceive, and react to common driving/construction environment noises and verbal commands/warnings

Note: This job description does not contain a comprehensive listing of activities required of the employee for this job.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/All Genders/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation

SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company's obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.