Sr. Service Solutions Analyst

About Loftware

Loftware, Inc.'s end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. Offering the industry's most comprehensive digital platform with SaaS, cloud-based and on-premise solutions, Loftware redefines how enterprises create, manage and print complex labeling and packaging artwork and scale across their operations. Loftware solutions integrate with SAP, Oracle and other enterprise applications to produce mission-critical barcode labels, documents, RFID smart tags and packaging artwork. Our combined platform enables customers to uniquely meet regulatory mandates, mitigate risk, reduce complexity, ensure traceability, improve time to market and optimize costs as they meet customer-specific, brand, regional and regulatory requirements with unprecedented speed and agility. No matter what the challenge - digital transformation, time to market, or brand authenticity - Loftware is committed to helping companies make their mark.

Job Overview: Sr. Service Solutions Analyst

The Loftware Customer Success organization consists of the following functional groups: Presales, Customer Support, Professional Services, Cloud Operations and Customer Success. The Services Sales team resides within the Professional Services function.

The Services Solutions Analyst will partner with Loftware's Sales and PreSales teams to drive Professional Services bookings, specifically to compliment the adoption of Loftware's enterprise software solutions to our customer-base; in addition, this role will drive new "services only" business to existing customers. This will consist of scoping, estimating, statement of work documenting and customer facing communications throughout the services sales cycle.

Position reports to: Services Solutions Manager

Position requires you to manage other employees: no

Location: Remote US

Responsibilities:

• Work directly with the customer, presales and sales teams to gather customer services requirements via remote/on-site customer visits.

• Identify services solutions that bring business value to the customer.

• Prepare and present the services business value via professionally written and well-defined statement of works and proposals. Continually identify additional services revenue options throughout the sales cycle.

• Address technical questions about the services solution and be the trusted advisor to the customer.

• Team with Professional Services technical SMEs to quickly and accurately define the technical side of the services solution. Meet SOW timelines.

• Ensure the customer and company's needs are met by regularly teaming with colleagues from a range of departments: Product Management, Engineering, Marketing, Post Sales Project teams and senior management.

• Collaborate with Loftware regional sales teams in identifying and evaluating technical services needs and packages: One-time deliverable SOWs and reoccurring revenue services package offerings.

• Assist in the execution of the services sales strategies resulting in new business revenue as well as growing existing relationships.

• Interface with customers, including C-level executives to build proposals, statements of work (SOW), assess risk and work with the sales team to navigate complex selling environments.

• Provide specialist product insight into services solutions to support Sales teams and channel partners in the winning of end user business, analyzing end customer needs and proposing the optimal services solutions achievable with Loftware products.

• Monitor and proactively manage all service opportunities assigned to required deadlines.

• Work independently to create, manage and drive to closure "services only" opportunities, with no assistance from Sales or Presales.

• Create sales velocity by proposing services solutions that complement the technical solution being proposed.

• Lead in the development of SOW's, proposals, and other presales services activities.

• Assist the Services Sales Manager to monitor and evaluate new opportunities.

• Provide training and produce support material for other members of the sales team

Required Qualifications:

• Bachelor's degree or equivalent.

• 5 years in a technology environment and experience in services, sales and/or customer success areas.

• Strong technical aptitude: the ability to understand new technologies and related environments.

• Ability to simplify and convey highly technical information for audiences with varying degrees of technical and business knowledge.

• Knowledge of the business value of different distribution models and the impact they have on customer satisfaction.

• Experience with making technical presentations and demonstrating how a product will meet client needs.

• Experience with providing presales technical assistance and product education.

• Prior Professional Services experience and/or experience with a validated environment is a plus

• Ability to meet travel requirement (25%) to support marketing activities by attending trade shows, conferences, and other marketing events.

Soft Skills:

• Able to build trust and rapport quickly and develop influential relationships at all levels of an organization.

• Competitive drive and determination.

• Customer-focused.

• Strong interpersonal skills

• Strong problem-solving skills.

• Self-starter with a strong work ethic.

• Must be able to grasp technical concepts quickly and translate them into business value.

• Driven to create value in a growing organization.

Why Join Loftware?

Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities!

• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.

• We use the power of the global team, with locations and employees working together all over the world.

• We set you up for success! We offer comprehensive training to all employees and place an emphasis on employee development and mentorship.

• We offer competitive salaries, benefits, 401k plus company match, ample vacation time, paid family leave, tuition discounting on continued education, remote work flexibility, and more!

We look forward to receiving your application!