Sr Service Officer - South Pasadena - FT

Bank Of The West Pasadena , CA 91101

Posted 4 months ago

What sets Bank of the West apart from other banks is our team membersthey embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western valuesstraightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Provides coaching and direction to front line customer service staff. Assists with accurately processing deposits, transfers, withdraws and other transactions and provides superior customer service.

Essential Job Functions

  • Assists the Branch Manager in the branch and is Officer-in-Charge in Branch Manager's absence

  • Works with Branch Manager to achieve customer service targets

  • Performs all customer transactions including sales transactions.

  • Has signing authority, overrides, post NFS/pd OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties

  • Coordinates lobby and line management strategies.

  • Performs all customer transactions including less complex sales transactions.

  • Supports the selection, hiring and training of Service Bankers

  • Creates and achieves sales referral and service goals for self and Service Banker team members

Other Job Duties

  • Provides guidance to Service Banker team for cross sell opportunities and portfolio management

  • Performs other duties as assigned.

Education

  • High School Diploma or GED Required

Work Experience

  • P2 - 3 yrs Requires practical knowledge of job area typically obtained through advanced education combined with experience.

Requires 3 years minimum prior relevant experience.

Skills

  • Excellent customer service skills that include good verbal and written communication

  • Relationship building, collaboration and teamwork

  • Problem Solving skills

  • MCCRM, Touchpoint Teller and Systems Traning and new account opening

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.


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VIEW JOBS 9/9/2018 12:00:00 AM 2018-12-08T00:00 What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management. Job Description Summary Provides coaching and direction to front line customer service staff. Assists with accurately processing deposits, transfers, withdraws and other transactions and provides superior customer service. Essential Job Functions * Assists the Branch Manager in the branch and is Officer-in-Charge in Branch Manager's absence * Works with Branch Manager to achieve customer service targets * Performs all customer transactions including sales transactions. * Has signing authority, overrides, post NFS/pd OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties * Coordinates lobby and line management strategies. * Performs all customer transactions including less complex sales transactions. * Supports the selection, hiring and training of Service Bankers * Creates and achieves sales referral and service goals for self and Service Banker team members Other Job Duties * Provides guidance to Service Banker team for cross sell opportunities and portfolio management * Performs other duties as assigned. Education * High School Diploma or GED Required Work Experience * P2 - 3 yrs Requires practical knowledge of job area typically obtained through advanced education combined with experience. Requires 3 years minimum prior relevant experience. Skills * Excellent customer service skills that include good verbal and written communication * Relationship building, collaboration and teamwork * Problem Solving skills * MCCRM, Touchpoint Teller and Systems Traning and new account opening Equal Employment Opportunity Policy Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran. Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations. Primary Location: United States-California-So. Pasadena Job Type: Full-time Job: Customer Service Postuler Partager cette offre ! * Facebook A partager avec vos amis * Twitter Tweeter cette page * LinkedIn Partagez cette page avec votre réseau * Messenger Share this page on Messenger * WhatsApp Share this page on WhatsApp * Scoop It Partagez votre veille d'informations avec Scoopit * Weibo Partagez cette page sur le 1er réseau social chinois * Buffer Pas le temps? Lisez et partagez cette page plus tard avec Buffer * Pocket L'appli pratique pour lire cette page à tout moment, même en offline ! Voir plus de réseaux sociaux Outils * Envoyez cette page par mail Envoyez cette page par mail * Imprimer cette page Etes vous sûr de vouloir imprimer ? Offre précédente SME Loan Admin Support II Offre suivante Sr Lead Fiduciary Officer Ces autres offres vous intéressent-elles ? * Part-time Service Banker(Teller) - Pasadena - Part Time United States-California-Pasadena * Full-time Universal Banker II - Santa Barbara United States-California-Santa Barbara * Full-time Universal Banker II - Loveland - FT United States-Colorado-Loveland < BNP Paribas Pasadena CA

Sr Service Officer - South Pasadena - FT

Bank Of The West