Yamaha Motor Corp Kennesaw , GA 30152
Yamaha Motor Corporation, U.S.A. is a growing and dynamic organization with superb products that includes motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, boats, outdoor power equipment, race kart engines, accessories, apparel, and much more! We are a company of enthusiasts and have passion for our products!
Yamaha has an excellent opportunity for a successful Senior Service Engineer to join our SMT Service Team in our IM Group. This position is responsible for the overall satisfaction of YMUS, IM Division (YMUS IM) customers. The Service Engineer will provide excellent solutions for customer's needs, in a timely, professional manner. A solution to a customer's need is one which satisfies both YMUS IM and the customer. The Service Engineer will provide sales solutions, application solutions, and repair solutions.
Specific duties include, but are not limited to:
Support the Distributors and direct customers of YMUS IM through phone, email, and onsite support in order to resolve equipment, application and sales issues
Directly service customers in the southeast, including installation, warranty, service and Preventative Maintenance
Communicate with Sales Staff for future opportunities at existing customer sites
Communicate with factory engineering to improve products and eliminate repeat issues
Document technical issues in an accurate and professional manner so that they can be understood and tracked by YMC Engineering and YMUS Technical Support
Track customer issues to ensure a solution is provided that satisfies the customer and can be used for development of training or to avoid future issues
Acquire the knowledge necessary to act as the Subject Matter Expert for both internal and external customers
Communicate with management any customer issue that may impact the overall relationship
Provide support for customer demonstrations
Setup/Remove equipment from Demonstration facility as required
Experience, Knowledge, Skills Required:
Minimum 5 years experience with servicing related SMT Equipment.
Bachelors Degree in Engineering or related fields, or 10 years of related experience
Ability to communicate successfully in multi-cultural environment
Ability to travel for company business as required
Yamaha offers a "Total Rewards Package" which includes a great work environment, competitive salary and generous benefits package.
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer