Sr. Service Desk Lead

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a IT Sr. Service Desk Lead in Crane, IN. The selected applicant will be responsible for:

• Management of Service Desk tasking and staff.

• Supporting ticket management, assignment, and escalation from Tier 1-3 using a ticketing system.

• Maintaining professional relationship with all customers and clients in a very busy call center environment.

• Providing technical support by responding to and resolving end-user problems.

• Installation and configuration of new workstations, peripheral equipment, and software.

• Analysis of service desk performance data and metrics.

• Ensuring all solutions are documented in the on-site knowledge management system.

• Assisting with onboarding of new users.

• Encourage creativity and new process ideas

• Oversee day to day operations

A minimum of Three (3) years of experience leading a service desk or comparable technical team in Customer Service and Technical Support role and must hold Cyber Security Workforce (CSWF) Baseline Qualifications for DoD 8570 IAT II or greater (Sec+, CASP, CISSP).

Security Clearance: An active DoD Secret clearance is required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

RMC is an equal opportunity employer. All qualified women, minorities, individuals with disabilities and veterans are encouraged to apply for RMC job vacancies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

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