Sr Service Delivery Specialist- Jira & PPM Tools

WHO WE ARE

At Hallmark our Information Technology ("Hallmark Technology") division is vital to helping Hallmark win in the marketplace and serve our consumers around the world. Our Service and Portfolio Management (SPM) group plays a critical role in enabling our internal teams with the tools & process to deliver value.

WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE

The Sr Service Delivery Specialist serves as a Jira Administrator and is a versatile professional who combines technical expertise with problem-solving abilities to ensure the seamless functioning of Hallmark's IT Project Portfolio Management tools & process. They play a pivotal role in supporting operations and driving technological advancements within the organization by configuring & maintaining project management tools to support the organization's processes & workflows. The specialist is essential in enabling teams to leverage technology effectively, streamline processes, and enhance overall productivity.

Key responsibilities include:

• Process & Tools: Enable the use and adherence to the standardized SDLC methodology, Lean/Agile processes, and tools that support alignment and integration to strategy across programs/projects for the PMO.

• Tool Configuration & Maintenance: configure & maintain tools to align with organizational processes & workflows by collaborating with stakeholders & monitoring tool performance.

• Stakeholder Collaboration: partner with stakeholders on new & existing requests of the toolkit roadmaps, translate business requirements into technical specifications, design solutions that optimize workflows and processes, and train end users on best practices.

• Quality Assurance and Security: Ensure that tools adhere to quality & security standards and best practices. Conduct comprehensive testing to meet quality and performance standards. Implement and maintain security measures to protect systems from potential threats and vulnerabilities.

• Reporting & Dashboards: configure & maintain reporting & dashboards to enhance data-driven decision making amongst leaders & teams.

BASIC QUALIFICATIONS

• Bachelor's degree or 4 years of professional experience

• Minimum of 2 years of experience in Agile collaboration and project management tools in the Atlassian suite: JIRA, Confluence

• Experience with Agile methodologies (Scrum, Kanban, etc.) and process frameworks

PREFERRED QUALIFICATIONS

• Ability to adapt communication techniques to different teams

• Strong problem-solving and conflict resolution skills

• Continuous learning mindset and willingness to stay up to date with industry trends

• Experience creating reports & dashboards using Microsoft Power Apps & Power BI

• Excellent communication, interpersonal, and leadership skills

• Technical aptitude

ADDITIONAL DETAILS

• This is a hybrid position, requiring quarterly meetings onsite at our headquarters in Kansas City, MO; Preference for local candidates or candidates willing to relocate

Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.