Job ID: SM-1037542
This position is responsible for the forecasting and capacity planning. This requires creating and managing the models for multiple diverse work types and functions. Reviews and trends key metrics such as ASA, AHT, membership, productivity, at work/on prod, attrition, volume mix, on-shore vs. off-shore and the respective staffing requirements. Reviews results monthly, providing strategic direction on how to best leverage the staff going forward, provides recommendations on new hire, skill conversion and up-training needs. Understands skill sets, staff tenure, ramp time, and up-training requirements across functions and their impacts to resource needs; and is able to provide direction and solutions on how best to use staff in both excess and shortfall situations. Consistently ties recommendations to the respective budget and financial impacts to the organization. This position is also responsible for identifying ways to improve the capacity planning modeling approach, find operational efficiencies, and improve cost margins. Responsible for ensuring that our Workforce Management outcomes enable proactive, accurate and timely business decisions, and provides transparency into what levers can be pulled to maximize opportunity with the excess/shortfalls in staff.
Required Job Qualifications:
Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing.
Experience with Workforce Management software (scheduling, performance tracking, reporting)
Interpersonal and organizational skills.
Analytical and problem solving skills.
Clear and concise written and verbal communication skills.
PC experience to include Word, Excel, and PowerPoint.
Preferred Job Qualifications:
Blue Card Experience.
Blue Chip experience.
Ability to travel.
This position can be located in any HCSC office
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Expertise Analytics & Reporting Job Type Full-Time Regular Location OK - Tulsa, TX - Waco, TX - Richardson, TX - San Angelo, TX - Abilene, TX - Wichita Falls, IL - Downers Grove, IL - Danville, IL - Jacksonville, MT - Helena, IL - Chicago, IL - Champaign, IL - Quincy, TX - Marshall, IL - Springfield, IL - Rockford, IL - Marion, NM - Albuquerque, IL - Mattoon