Sr. SAP Hybris Marketing-C4C Analyst
Contract to hire
We are looking for a Sr. SAP Hybris Marketing-C4C Analyst with proven experience designing, developing, and implementing Hybris Marketing, Hybris C4C solutions
Design and implementation of business processes for Aftersales, Customer Experience and Marketing functions including integration with SAP and non-SAP systems within organization
Collecting the requirements of the business user, analyzing them with respect to Hybris C4C and Hybris Marketing systems, configuring, developing & testing according to finalized business requirements and rollouts to different departments
Performing scoping, configuration and application customization via key user toolset for adaptations and analytics
Designing dashboards & reports within SAP Cloud for Customer
Enabling Email, Chat and Social media channel like Twitter, Facebook etc. with Hybris C4C
Establishing the connection between SAP Cloud systems with ERP using middleware (HCI/CPI) and other systems like SAP Hybris Ecommerce, Mobile App systems for data replication and synchronization
Building custom interfaces, web services to support SAP and non-SAP systems
Enabling PCM apps using HCP for Partner access and Cloud Identity for SSO
Validates the customization and functionalities after the SAP Hybris C4C and SAP Hybris Marketing Cloud Upgrades and handles the communication with respect to the upgrade schedule, impact of upgrade and new functionalities introduced for each Upgrade.
Maintaining business roles and authorization for Hybris Marketing and C4C Systems
Mass maintenance of master and transaction data into Hybris C4C and Hybris Marketing
Design and development of Fiori apps related to SAP C4C
Development experience with SAP Cloud Application Studio to build custom logics
Support to Hybris C4C,Hybris Marketing, SAP CRM & ECC and change management
10+ years of IT experience, preferably on SAP systems
7+ years of SAP experience SAP CRM, SAP ERP, SAP Portal etc.
4+ years of Hybris C4C Experience
2+ years of Hybris Marketing Experience
2+ years of development experience with SAP cloud application studio, custom web services, APIs
Extensive business and systems analysis skills that support applications development.
good understanding of sales, marketing, operational and financial processes within a company.
Hands on experience Implementing Customer Service, Call Center tools
Good understanding of SAP CRM/C4C, Call center processes
Good understand of Marketing processes experience with Segmentation, Campaign execution
SAP CRM, SAP C4C, Hybris Ecommerce, Hybris Marketing and SAP ERP integration experience.
HANA Cloud Portal, HANA Cloud Integration, Cloud Identity Management knowledge is required.
Experience with SAP cloud application studio to build custom objects/developments for cloud systems
Experience with custom APIs, web services for SAP and non-SAP systems
Experience with the OEM Automotive Industry, SAPs Best Practices for Automotive is preferred.
Experience with Sap cloud analytics to build business reports is preferred
Understanding of Fiori Apps Development and Mobile app development is preferred.
Strong oral and written communication skills, with the ability to communicate to various levels of management as well as with internal business partners and external customers/suppliers
Ability to work on cross-functional teams.
Ability to lead and promote change in an environment of rapidly changing technologies and business processes.
Strong analytical, problem solving and conceptual skills.
Strong interpersonal skills and excellent organizational skills.
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Sr. SAP Hybris Marketing-C4C Analyst
HR Link Group, Inc