Sr Salesforce Product Manager

A Senior Salesforce Product Manager plays a pivotal role in driving the success of Salesforce tools at Weave by aligning with business objectives, meeting stakeholder needs, and ensuring a positive user experience. You will be responsible for building relationships with stakeholders from various departments to understand their business problems. By doing such, the PM will then document, analyze, and deliver clearly written acceptance criteria translating the business requirements to the Salesforce team.

• This position will be hybrid and work 2-3 days in the Lehi, UT office

• Reports to: Senior Manager, Business Systems

What You Will Own

• You will be responsible for enabling systems solutions that support the development of new and existing program functionality that drives sales within the organization

• Proactively identify and respond to issues, limitations, and deficiencies in the custom application configuration and delivered application software. Research potential solutions and provide recommendations to management.

• The Product Manager works with the business to elicit and analyze their requirements, develop designs, and implement systems solutions

• The Product Manager leads workshop sessions to gain an understanding of our current state processes and technology, understand current state pain points and identify gaps in the process and/or technical tools

• They will be responsible for the solution approval and decomposition into user stories

• When appropriate, they will also produce more detailed supporting materials such as business cases and value assessments, business process diagrams and other context diagrams

• They will liaison between technical teams testing teams and business stakeholders during the implementation phase

• Work closely with stakeholders and development teams to analyze business needs, propose direction, detail requirements for stakeholder review, development, and implementation

• Gather requirements and process flows, including documentation of all features with acceptance criteria

• Translate proposed solutions into a functional spec with the technical development team

• Solve complex problems and develop innovative solutions related to the Salesforce CRM platform while driving for OOTB solutions

What You Will Need to Accomplish the Job

• At least 5 years experience in Salesforce or an equivalent sales module deployment

• Bachelor's Degree and / or relevant work experience

• Salesforce Certified Administrator, App Builder, Community Cloud, Sales Cloud, Service Cloud, CPQ, Salesforce Billing

• Delivered multiple CRM implementations leveraging a large system integrator

• Experience with business process and user experience modeling

• Deliver optimal and scalable solutions with best practices

• Ability to organize and drive process reengineering sessions

• Comfortable building and demonstrating prototypes in Salesforce

• Comfortable with heavy involvement in user acceptance test planning

• Experience working in complex, enterprise, global Salesforce.com implementations with multiple orgs and org mergers

• Strong communication and business relationship skills

What Will Make Us Love You

• Able to think about the bigger picture, proactively identifying and implementing preventative measures by looking holistically at the system, rather than just solving small, immediate problems.

• Capable of bridging the gap between technical and non-technical verbiage, ensuring clear and effective communication across different levels of technical understanding.

• Adept at building trust and rapport with cross-functional team members, fostering a collaborative and inclusive working environment.

• Experienced in handling large-scale ownership, particularly over the Salesforce system, ensuring projects are completed efficiently and effectively.