Sr Sales Manager

Senior Sales Manager

Position Description

Title: Senior Sales Manager

Department: Store Operations

Reports to: General Manager/Regional Manager

Exempt Non-exempt __________________________________________________________________

Essential Purpose of Position:

The Senior Sales Manager is a selling manager whose responsibilities will include closing sales, ensuring the closing of sales are executed properly, profitably, achieving KPI's and building customer loyalty by providing professional customer service.

The Senior Sales Manager will lead the store in coordinating actionable items for the location as defined by the executive team. Motivates, coaches, and supports training of the associates to achieve positive results, adherence to policies, procedures and professionally promote the "RoomPlace Way".

Job Related Responsibilities:

• Effectively lead the Sales Team to perform in all aspects of their position relating to sales, this includes closing sales within the company guidelines.

• Demonstrate a clear understanding of all facets of Sales Operation. This includes Merchandise features/benefits, Product Care, Bedding, Financing, Pricing and Discounting.

• Must consistently stay within the measurable parameters for KPI's as defined by the company including conversion and points.

• Navigate the floor routinely to ensure that each customer is being assisted and to identify when sales associates need assistance in closing a sale based on the business needs while ensuring each customer is provided optimal service.

• The Senior Sales Manager will appropriately approach any customer that did not buy; if the sale is not closed the reason the customer did not buy will be identified and action will be taken to minimize missed opportunities in the future which will include coaching or corrective actions.

• The Senior Sales Manager will demonstrate and ensure compliance with selling behaviors which will positively influence the KPI result within company guidelines

• Lead, motivate and develop associates by identifying opportunities from the observations of selling behaviors and interactions with the customers on the sales floor.

• Responsible for maintaining compliance with the company's established sales floor rules and company policies.

• Effectively communicate product/sales/promotions.

• Intervene in cancellations to provide optimal customer service and build a strong customer base.

• Manage downtime productivity of the sales team.

• Opening and closing the store of the store.

• Demonstrates flexibility with work locations due to business needs that may arise.

• Meet the physical requirements of the position.

• Performs additional duties as required or requested.

Qualifications:

• High School diploma or equivalent required, some college/college degree a plus.

• Minimum of 2 years of retail experience and be able to apply retail management procedures and techniques.

• Must possess leadership and organizational skills to effectively multitask.

• Must effectively communicate in English (i.e. oral, written, listening, reading) to successfully work with store and department managers, other departments, and customers. Bi-lingual skills are desirable, but not required.

• Must have training skills in order to train sales associates in selling skills, policies, and procedures.

• Must know office procedures to support closing and opening procedures.

• Must have mathematical ability, analytical and reasoning abilities and have a competitive awareness.

• Superior presentation skills. Able to be convincing and commanding, and to quickly establish credibility and rapport

• Self-motivated, creative, results driven, solution oriented, direct, and convincing when it's right for the customer, competitive, driven to succeed, money-motivated

• Previous job experience in training employees desired.

Physical Requirements

Must frequently stand and walk around the store(s) and type. Occasionally must be able to sit, bend, twist, squat and lift up to 50lbs and lift above shoulder level.